Retail Security Officer

OCS; Minehead; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hapi app discounts

Wagestream pay access

OCS Academy digital learning

Job summary

OCS UK & Ireland is seeking a mobile Retail Security Officer to cover multiple retail locations. You will deter theft, patrol stores, monitor CCTV, conduct searches, respond to alarms, and report incidents with professionalism. You will interact with customers and staff to maintain a safe environment.

The role requires a valid SIA licence, right to work in the UK, and flexibility to work evenings, weekends, and bank holidays across different sites. A proactive, reliable approach is essential.

Qualifications

• Right to work in the UK.
• Valid SIA Licence – DS or Security Guarding.
• Excellent communication, verbal and written.
• Flexibility to work across multiple locations.
• Willingness to work varied shifts including evenings, weekends and bank holidays.
• Strong observational skills and attention to detail.

Responsibilities

• Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
• Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
• Monitor CCTV and other security systems to identify and respond to suspicious activity.
• Carry out searches in line with company policy and legal guidelines.
• Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
• Complete accurate and timely incident and observation reports.
• Collaborate with store teams to address security concerns and support loss prevention.
• Provide a professional, approachable presence for customers, staff, and visitors.

Skills

Observational skills

Communication skills

Flexibility

Customer service

De-escalation

Job description

About The Role

Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required

Purpose of the Role: As a Retail Security Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.

Key Responsibilities

• Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
• Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
• Monitor CCTV and other security systems to identify and respond to suspicious activity.
• Carry out searches in line with company policy and legal guidelines.
• Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
• Complete accurate and timely incident and observation reports.
• Collaborate with store teams to address security concerns and support loss prevention.
• Provide a professional, approachable presence for customers, staff, and visitors.
• Assist with directions, queries, and general support as needed.
• Calmly and effectively de-escalate confrontational situations.
• Adhere to all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.

Essential Requirements

• Right to work in the UK.
• Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Excellent communication skills – both verbal and written.
• A proactive, reliable, and professional approach to safety and service.
• Flexibility to work across multiple locations, including travel between sites.
• Willingness to work varied shifts, including evenings, weekends, and bank holidays.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Equal Opportunities Statement

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.