Retail Security Officer

Mitie Group plc.; Kettering; On-site; GBP 18,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking an on-site Security Officer to protect client premises and assets, ensuring compliance with Assignment Instructions, UK law, and industry guidelines.

You will hold a front-line SIA licence (Guarding or Door Supervision), complete competency training, renew licences 16 weeks before expiry, and report incidents with detailed notes. The role emphasizes proactive safety, incident reporting, and collaboration with the Security Account Manager to meet KPIs and maintain

Qualifications

• Must have security experience on-site
• SIA Licence required (Guarding or Door Supervision)
• Licence renewal: renew 16 weeks before expiry

Responsibilities

• Be aware of and ensure compliance with policies, legal and regulatory requirements as directed by Security Account Manager and UK law.
• Complete all tasks on site as defined in Assignment Instructions (AIs).
• Review and follow changes in AIs to improve service levels.
• Maintain required licences (SIA) and report incidents promptly.
• Follow safety procedures and maintain professional conduct in challenging situations.
• Maintain detailed notebook entries for incident reports and ensure check calls are carried out on schedule.

Skills

Security experience

Job description

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

• -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• -To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• -Comply with legal obligations and safety requirements of the role.
• -Follow instructions and procedures appropriately without unnecessarily challenging authority.
• -Work in a systematic, methodology and orderly way.

Training

• -Fully and satisfactorily complete all required competency training.
• -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• -You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• -Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• -To maintain professional conduct in the face of difficult situations and challenging customers.
• -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• -Keep to schedules and demonstrate commitment to Mitie and the Client.
• -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• -To call emergency services and Communication Centre to report all incidents.

What we are looking for

• -Previous Security Experience
• -SIA License