Retail Security Officer

OCS Group Limited; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading security services provider in the UK is seeking a Retail Security Officer to ensure a safe shopping environment. The role involves deterring theft, monitoring CCTV, and providing excellent customer service. Candidates must hold a valid SIA license and possess strong observational skills. Flexibility to work varied shifts is required. Competitive salary and benefits offered.

Qualifications

• Valid SIA License - Door Supervisor (DS) or Security Guarding required.
• Proven ability to handle difficult situations calmly and professionally.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store.
• Conduct regular patrols of the store premises.
• Monitor CCTV and respond to suspicious activities.
• Respond to alarms and incidents promptly.
• Complete detailed incident and observation reports.

Skills

Strong observational skills

Calmness under pressure

Excellent verbal and written communication

Customer service skills

Job description

Overview

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service - Provide a professional and welcoming approach to customers, staff, and visitors. Assist customers with directions or queries where needed. De-escalate confrontational situations calmly and professionally.

Compliance and Support

• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Qualifications

• Valid SIA License - Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.