Retail Security Officer

Mitie Cleaning & Hygiene Services; Canterbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company based in Canterbury is looking for a Security Officer to protect clients' assets and ensure compliance with legal requirements. Candidates should have previous security experience and hold an SIA licence. The role offers benefits such as dental insurance and career development opportunities. Apply now to join this committed and professional team.

Benefits

Flexible benefits platform

Life cover

Career development resources

Qualifications

• Previous security experience.
• SIA licence.
• SC clearance desirable.

Responsibilities

• Ensure compliance with policies and legal requirements.
• Complete all tasks as defined in Assignment Instructions.
• Proactively suggest improvements to the service.
• Obtain and renew necessary licensing.
• Report Health & Safety hazards.

Job description

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

Delivering results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

To undertake additional training to ensure continuous self‑development.

Main Duties

Operations

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions.
• Proactively refer to and review the Assignment Instructions, suggesting additional amendments that improve or enhance the current level of service.
• Comply with Industry and Statutory Legislation – obtain a front‑line licence in either Security Guarding or Door Supervision, and wear it at all times while carrying out duties. A CCTV PSS SIA Licence is also required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge through continual professional development.
• Renew your licence 16 weeks before expiry.

Security and Health & Safety

• Immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
• Use common sense and initiative, involving others if a situation becomes threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete a detailed notebook entry after any incident for the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions.
• Call emergency services and the Communication Centre to report all incidents.

What We Are Looking For

• Previous security experience.
• SIA licence.
• SC clearance desirable.

Benefits

We offer a flexible benefits platform, Choices, where you can customise benefits such as dental insurance, dining cards, coffee clubs, technology products, high‑street discounts, cycle‑to‑work scheme and more.

Life cover at the greater of your equivalent annual salary or a minimum of £10,000, a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and Mitie Stars recognition with cash prizes.

Our career development includes diverse training and learning resources, and we are committed to an inclusive recruitment process. If you need reasonable adjustments due to a disability or long‑term condition, please let us know.

Join Our Team

Apply now to become part of Mitie, a leading facilities management and professional services company since 1987.