Retail Security Officer

Mitie; Buxton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK is seeking a Store Protection Officer to protect a retail store in Buxton. The role includes ensuring compliance with policies, engaging with operations, and delivering exceptional customer service. Applicants must have previous security experience and a valid SIA Licence. Comprehensive training and support are provided, with a pay rate of £13.50 per hour and various benefits.

Benefits

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Qualifications

• Must possess a valid SIA Licence.
• Experience in retail security is preferred.
• Good communication skills are essential.

Responsibilities

• Ensure compliance with all policies and legal requirements.
• Engage with the National Operations Centre and report incidents.
• Complete all tasks and duties on site.

Skills

Previous security experience

Excellent communication skills

Energy and enthusiasm

Education

SIA Licence

Job description

Store Protection Officer – Waitrose

Location: Buxton

Payrate: £13.50 per hour

Hours: 40 h/week, guaranteed hours, unpaid breaks, permanent location

Job Overview

• Retail Security Officer role to protect the Waitrose store, its people and assets by providing security and excellent customer service through Mitie and Waitrose key values.
• £13.50 per hour payrate and numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
• Full and extensive training will be provided including MAYBO and key focus on customer service.
• Company‑funded SIA licence renewal and full support from the NOC, with technology such as body‑worn camera and incident reporting device.
• Deliver results to meet or exceed the expectations of Mitie and Waitrose using all technology provided and following ASCONE guidance.

What We Are Looking For

• Previous security experience
• SIA Licence
• Excellent communication skills at all levels
• Energy and enthusiasm

Main Duties (Operations)

• Ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law.
• Engage fully with the National Operations Centre (NOC), Mitie management and use technology such as body cameras and mobile devices to report incidents.
• Complete all tasks and duties on site as defined within the assignment instructions.
• Review assignment instructions, familiarize with changes and suggest amendments to improve service.
• Obtain required front‑line licence and wear it at all times while carrying out duties; complete additional contractually required courses.
• Work systematically, methodically and orderly.

Training

• Complete all required competency training and ongoing professional development directed by the Security Account Manager.
• Use technology to achieve key work objectives and enhance job knowledge.
• Renew licence at least 16 weeks before expiry.

Security and Health & Safety

• Identify and report any health and safety hazards or potential hazards on site.
• Remain alert to threats or changes to reduce risk of disruption, loss or damage.
• Use common sense and initiate involvement of others if a situation becomes threatening.
• Maintain professional conduct with difficult customers.
• Complete accurate notebook entries after incidents for use in the incident report process.
• Maintain schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are carried out during the allocated time slot as stipulated in the assignment instructions.
• Call emergency services and Communication Centre to report all incidents.