Retail Security Officer

Mitie; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent security services company in Basingstoke seeks a Security Guard to ensure the safety of customers and staff. Responsibilities include patrolling, monitoring CCTV, and managing incidents. Applicants must have an SIA licence and strong customer service skills. This is an opportunity to work in a dynamic environment while contributing to a secure shopping experience.

Qualifications

• Experience of delivering customer service.
• Excellent communication skills required, both written and verbal.
• Ability to work in a fast-moving services business.

Responsibilities

• Protect customers and colleagues from physical and verbal abuse.
• Patrol the store and undertake checks as per site assignment instructions.
• Record suspicious activity on incident reports.

Skills

Customer service delivery

Excellent communication skills

Adaptable communication style

Attention to detail

Technology utilization

Education

SIA licence (Frontline Security Guarding, Door Supervision or Close Protection)

Full five-year checkable employment and education history

Job description

Responsibilities

• Protect customers and colleagues from physical and verbal abuse
• Deterrence of violence and public order offences
• Patrol the store and other areas and undertake checks as per site assignment instructions
• Deterrence of till snatchers, trolley push outs and other bulk thefts
• Record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and inform store management
• Deal with any difficult situations that arise in a safe and professional manner
• Be conversant with the Electronic Article Surveillance tagging system and conduct regular checks of tagging standards
• Monitor store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• Be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge and hold a valid SIA licence, identity badge and all badges must be valid
• Understand and always implement the ‘Ways of Working'
• Liaise with store management teams giving clear and concise feedback
• Liaise with Police and crime partnerships where required to foster a great working relationship to support crime reduction in store
• Complete reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise impact on security and store losses
• Report all incidents fully by the end of the shift using the SMART system
• Wear and activate BWCCTV in accordance with company procedures
• Identify and rectify behaviours and situations that endanger health, safety and well being of colleagues, customers and fellow officers in a timely manner in line with company policies

What We Are Looking For

• SIA licence (Frontline Security Guarding, Door Supervision or Close Protection) or have passed the relevant SIA training and hold valid certificates
• Full five year check‑able employment and education history
• Experience of delivering customer service
• Excellent communication skills required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast‑moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role desirable but not essential
• Public Space Surveillance SIA licence desirable but not essential