Retail security officer

Mitie Group plc.; Basildon; On-site; GBP 17,000 - 24,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Security Officer for Basildon to protect customers, staff and assets by following site instructions and applicable laws. You will help maintain contract standards and respond promptly to incidents, keeping notes and reports clear.

This role requires a valid SIA Security Licence and SC Clearance, with driving licence as a nice-to-have. The position emphasizes ongoing training, safety awareness, and professional conduct to support a busy retail environment.

Qualifications

• Required SIA Security Licence and SC Clearance.
• Nice-to-have driving licence or transport.
• Additional course certificates are advantageous.

Responsibilities

• Protect customer property, people and assets by following site procedures.
• Meet or exceed service expectations to maintain the contract.
• Maintain licences and follow safety standards at all times.
• Follow company policies and UK laws in all tasks.
• Keep notes and write clear incident reports when required.
• Participate in ongoing training to develop security skills.
• Make routine check-ins and contact emergency services if needed.
• Stay calm, professional and use good judgement in tough situations.

Skills

Driver's licence

Additional course certs

Education

SIA Security Licence

SC Clearance

Job description

Retail Security Officer £14:52ph

Job Purpose

• Protect customer property, people, and assets by following site instructions and procedures.
• Meet or exceed service expectations to help maintain the contract.
• Continue developing skills through regular training.

Key Responsibilities

Operations

• Follow company policies and UK laws.
• Carry out tasks as outlined in the site's Assignment Instructions.
• Keep up to date with changes to these instructions and suggest improvements.
• Maintain correct and valid licences (Security Guarding/Door Supervision and CCTV).
• Stick to safety standards and follow instructions.
• Work in an organised and methodical way.

Training & Development

• Complete all required training.
• Take extra courses to grow professionally.
• Use technology to support your job.
• Renew licences 16 weeks before they expire.

Security & Health & Safety

• Spot and report any hazards.
• Stay aware of risks or threats at work and act to prevent issues.
• Use good judgement and call for help if needed.
• Stay calm and professional in tough situations.
• Write clear notes after any incident for reporting.
• Stick to your schedule and remain committed.
• Make check-in calls at assigned times.
• Report incidents to emergency services and the communication centre.

Requirements

Must-Have

• SIA Security Licence
• SC Clearance

Nice-to-Have

• Drivers licence or transport
• Additional course certs