Retail Security & Customer Experience Lead

Mitie Group plc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider is looking for a Retail Security Officer in Greater London. The role focuses on delivering exceptional customer service while ensuring a safe environment for customers and colleagues. Key responsibilities include conducting store patrols, utilising CCTV to reduce crime, and liaising with police and management. Candidates should ideally hold a current SIA licence and provide a full checkable history. Benefits include contracted hours, paid breaks, and various employee perks.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Access to employee benefits

Qualifications

• Ability to provide exceptional customer service.
• Preferred to have current SIA license.
• Must have a full 5-year checkable history for vetting.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to support crime reduction.
• Liaise with store management teams.
• Collaborate with police for crime prevention.

Skills

Customer service

Crime reduction

Surveillance techniques

Education

SIA licence or certificates

Full 5-year checkable history

Job description

A leading security services provider is looking for a Retail Security Officer in Greater London. The role focuses on delivering exceptional customer service while ensuring a safe environment for customers and colleagues. Key responsibilities include conducting store patrols, utilising CCTV to reduce crime, and liaising with police and management. Candidates should ideally hold a current SIA licence and provide a full checkable history. Benefits include contracted hours, paid breaks, and various employee perks.