Retail Security & Customer Experience Lead

Mitie Group plc.; Basingstoke and Deane; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading security company in the United Kingdom seeks a dedicated professional to manage anti-social behaviour and engage with the public to create a safe shopping environment. The ideal candidate should possess strong customer service skills and a commitment to community safety. This position offers contracted hours and a range of employee benefits including annual leave, pension schemes, and professional development opportunities.

Benefits

Contracted hours

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Comprehensive induction and training programme

Access to financial services and retail discounts

Apprenticeship schemes

Progression and development opportunities

All breaks paid

Qualifications

• Strong customer service skills required.
• Ability to manage anti-social behaviour and conflict.

Responsibilities

• Manage anti-social behaviour and build relationships.
• Engage with the public and provide a welcoming presence.
• Support public queries with excellent customer service.
• Aid Police partnerships to reduce in-store crime.
• Wear Body Worn CCTV for safety.

Job description

A leading security company in the United Kingdom seeks a dedicated professional to manage anti-social behaviour and engage with the public to create a safe shopping environment. The ideal candidate should possess strong customer service skills and a commitment to community safety. This position offers contracted hours and a range of employee benefits including annual leave, pension schemes, and professional development opportunities.