Retail Security & Customer Care Champion

OCS Group Limited; Paignton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company is seeking a Retail Security Officer for its Paignton location. In this role, you will act as a visible deterrent against theft, ensure the safety of customers and staff, and provide outstanding customer service. Key responsibilities include conducting patrols, monitoring CCTV, and responding to incidents effectively. Candidates must possess a valid SIA license and strong observational and communication skills to handle difficult situations calmly. Flexibility for varied shifts is essential.

Qualifications

• Valid SIA License is mandatory for this role.
• Ability to de-escalate confrontational situations.
• Flexibility to work varied shifts including weekends.

Responsibilities

• Act as a visible security presence within the store.
• Conduct patrols to ensure safety and security.
• Monitor CCTV and respond to suspicious activities.
• Complete incident and observation reports.

Skills

Strong observational skills

Calmness under pressure

Excellent communication skills

Customer service orientation

Education

Valid SIA License – Door Supervisor or Security Guarding

Job description

A leading facilities management company is seeking a Retail Security Officer for its Paignton location. In this role, you will act as a visible deterrent against theft, ensure the safety of customers and staff, and provide outstanding customer service. Key responsibilities include conducting patrols, monitoring CCTV, and responding to incidents effectively. Candidates must possess a valid SIA license and strong observational and communication skills to handle difficult situations calmly. Flexibility for varied shifts is essential.