Retail Security & Customer Care Champion

OCS Group Limited; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading facilities management company is seeking a Retail Security Officer in Coventry. This role involves ensuring a safe shopping environment by deterring theft and providing excellent customer service. Duties include regular patrolling, monitoring security equipment, responding to incidents, and coordinating with store staff. Candidates must possess a valid SIA License and exhibit strong observational and communication skills. The position requires a proactive approach and flexibility in working varied shifts.

Qualifications

• Must hold a valid SIA License for security roles.
• Ability to respond to incidents calmly and professionally.
• Flexibility to work varied shifts including weekends.

Responsibilities

• Act as a visible security presence in the store.
• Conduct regular patrols of the store premises.
• Monitor CCTV and respond to suspicious activities.
• Liaise with management about security concerns.
• Complete detailed incident and observation reports.

Skills

Strong observational skills

Ability to handle difficult situations

Excellent communication skills

Professional and proactive approach

Education

Valid SIA License – Door Supervisor or Security Guarding

Job description

A leading facilities management company is seeking a Retail Security Officer in Coventry. This role involves ensuring a safe shopping environment by deterring theft and providing excellent customer service. Duties include regular patrolling, monitoring security equipment, responding to incidents, and coordinating with store staff. Candidates must possess a valid SIA License and exhibit strong observational and communication skills. The position requires a proactive approach and flexibility in working varied shifts.