Retail Sales & Education Manager

NEOM Wellbeing; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading wellbeing company in the greater London area seeks a Retail Sales & Education Manager. This position involves managing retail sites across the UK and Ireland, ensuring superior customer experiences and meeting business targets. The ideal candidate has over 5 years of retail management experience, people management skills, and a passion for the beauty and wellness industry. Competitive benefits include 25 days holiday, health care, and a monthly product allowance.

Benefits

25 days holiday plus bank holidays

Extra Day off on your birthday

Wellbeing days

Free NEOM product each month

Cash back health plans

Time off for volunteering

Qualifications

• Minimum of 5 years of experience managing retail stores.
• Prior people management experience is a requirement.
• Highly ambitious sales person excited to achieve sales targets.
• Confident and engaging communicator with outstanding interpersonal skills.
• Genuine passion for the brand and beauty/wellness industry.

Responsibilities

• Identify commercial risks and opportunities in retail.
• Inspire, lead, and manage retail teams across locations.
• Develop and deliver coaching and development plans.
• Conduct regular store visits to assess performance.
• Support managers in delivering outreach initiatives.

Skills

Retail management

Leadership

Customer service

Analytical thinking

Negotiation skills

Job description

The Role

We are looking for a Retail Sales & Education Manager to join our Retail and Education team based in the greater London area. This position will be responsible for managing sites across our portfolio in the UK and Ireland to deliver an exceptional NEOM customer experience that supports business growth and commercial development across the Retail Business.

Reporting to the Senior Retail and Education Manager, this position will work alongside the wider retail and education team to develop and deliver a strategic commercial plan for a number of our Wellbeing Hubs (WBH) and Department Store Counters to deliver to target, margin, contribution, and budgets, all with sustainability in mind.

This position is responsible for ensuring our NEOM values, messaging, visual merchandising, and NEOM employee and customer experience is delivered, and expectations exceeded.

We are looking for someone based in the greater London area to allow easy commute within London and who is available to travel to our sites across the UK and Ireland. The nature of this position requires regular visits to sites, therefore someone who is comfortable travelling is a requirement of this role.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company we’re a movement. Our mission, We supercharge wellbeing with 100% natural fragrances at our heart... Empowering our people, Nurturing our communities, Respecting our planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount!

We are on the hunt for someone who lives our Values, is a Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

• Proactively identify commercial risks and opportunities across our Flagship WBHs and Department Counters. Ensure KPIs and targets are met or exceeded.
• Identify, develop, and manage strategic initiatives to drive growth and profitability.
• Inspire, lead, and manage our retail teams, both remotely and through your regular presence on the shop floor in both London and Ireland.
• Identify educational opportunities and develop and deliver coaching and development plans to support the employee experience.
• Monitor and feedback competitor activity and market conditions, identifying opportunities within the NEOM customer experience.
• Empower Store and Counter Managers to take responsibility for their individual sites, giving them the confidence to make commercial decisions.
• Provide an excellent employee experience throughout the employee cycle.
• Recruit and retain the right team in the right place to deliver on commercial and strategic objectives.
• Drive the customer experience through regular feedback, reviews, and strategy meetings with Managers, creating a culture of continuous improvement.
• Support WBH Managers and Department Counter Managers in delivering eventing and outreaching initiatives.
• Ensure compliance with company policies and procedures.
• Conduct regular store visits to assess performance, provide feedback and address any issues or concerns.

• Minimum of 5 years of experience managing retail stores.
• Prior people management experience is a requirement.
• Previous retail experience preferred, with strong understanding of the customer journey and retail environment.
• Previous beauty or cosmetics experience is desirable.
• Highly ambitious sales person who is excited to achieve and exceed sales targets.
• Hands‑on leadership style, willing to work on the shop floor when required.
• High energy and relentless passion and enthusiasm for the brand.
• Confident, engaging, and authoritative communicator.
• Outstanding interpersonal skills: ability to negotiate, persuade and mediate at all levels within the organisation.
• Team player who can work cross‑functionally and collaborate with multiple stakeholders.
• Strong leadership skills, being able to lead a team in the strategic vision.
• Analytical thinking, possess an ability to analyse and understand information to draw conclusions.
• Decision‑making, possess an ability to make logical and sound decisions based on careful consideration of alternative courses of action.
• Be flexible and able to adjust to work processes or procedures, adapt to others and work effectively and in a positive manner when under pressure or in ambiguous situations.
• Genuine passion & enthusiasm for the brand, and beauty/wellness industry.
• Someone who is available to travel with regular site visits across the UK and Ireland.

• TIME TO CHILL - 25 days holiday plus bank holidays.
• BIRTHDAY TREAT - Extra Day off on your birthday.
• WELLBEING DAYS - take some time to recharge and reset.
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy.
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for your personal fundraising efforts too.

Apply Now

If you're excited to spread Good Vibes across our Wellbeing Hubs and Department Store Counters, and eager to join the team at NEOM Wellbeing, apply below. We can't wait to hear from you!