Retail Sales & Customer Experience Specialist

Animal; Borehamwood; On-site; GBP 11,000 - 17,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Colleague Discount across Mountain and

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Generous Colleague Referral Incentive

Auto-enrolment Pension

Job summary

Mountain Warehouse is seeking a part-time Sales Assistant for our Borehamwood store (BHW). You will help maintain presentation standards, assist customers, and support daily store operations to deliver an exceptional shopping experience.

You will build rapport with customers, learn product features, handle transactions, and help set up in-store promotions. The role offers a monthly bonus, staff discount, 28 days leave, pension, and support programs as part of a supportive team.

Responsibilities

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.
• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.
• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

Job description

Mountain Warehouse is seeking a part-time Sales Assistant for our Borehamwood store (BHW). You will help maintain presentation standards, assist customers, and support daily store operations to deliver an exceptional shopping experience.

You will build rapport with customers, learn product features, handle transactions, and help set up in-store promotions. The role offers a monthly bonus, staff discount, 28 days leave, pension, and support programs as part of a supportive team.