Retail Sales Associate (Beauty/Perfumery)

GRANADO; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned Brazilian cosmetics brand is seeking full-time Sales Associates for its store in London. The role involves delivering exceptional customer experiences, building loyalty, and maintaining store presentation. Candidates should have 2-3 years of retail experience, preferably in beauty, and be fluent in English and Portuguese. Flexible time off and commission structure on sales are included in the benefits.

Benefits

Flexible Time Off Policy

Employee discount

Competitive Base Salary + Sales commission structure

Qualifications

• 2/3 years of experience in trade or retail.
• Experience in Cosmetics, Beauty, or Fragrances is a plus.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Deliver exceptional in-store shopping experiences.
• Build a loyal customer base through engagement.
• Present the history and specifics of products.
• Maintain sales floor and inventory tasks.

Skills

Customer service

Sales growth commitment

Customer relationship management

Fluent in English

Fluent in Portuguese

Job description

Granado – About the Role

Granado, the iconic Brazilian brand, is looking for full‑time Sales Associates for its store in London! We have both permanent and temporary positions available.

Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today. The quality and effectiveness of the products soon made Granado one of the official pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880.

Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage. With more than 150 years of history in Brazil, Granado is expanding overseas. The brand currently has stores in France, England, Portugal, and Belgium and a remarkable presence at the most iconic department stores such as Galleries Lafayette and BHV Marais.

Responsibilities & Tasks

• Deliver exceptional in‑store shopping experiences.
• Welcome the customer, analyze his request, detect his expectations for assertive advice.
• Present the history of the brand and explain the characteristics and specificities of the products.
• Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement.
• Reinforce customer buying decisions at checkout.
• Carry out product exchanges, cleaning of your department, window changes, visual presentation and marketing placement as needed.
• Maintain the sales floor by restocking shelves, checking in vendors, and completing inventory management tasks as directed by store manager.

Key Qualifications / Requirements

• Perform customer care duties to provide high levels of service.
• Commitment to drive sales growth.
• Customer relationship and sales loyalty.
• 2/3 years’ experience in trade.
• A first experience in Cosmetics/Beauty/Fragrances would be a plus.
• Fluent in English and Portuguese, other language would be a plus.
• Ability to work a schedule that may vary based on business needs.
• Must be able to provide eligibility to work in UK.

What You’ll Get

• Flexible Time Off Policy
• Employee discount
• Competitive Base Salary + Sales commission structure

Diversity, Inclusion & Belonging

Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.