Retail Sales Associate - 16 Hours x6

PUMA; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sportswear brand in London is seeking candidates to ensure exceptional customer service and meet sales goals within the store. Responsibilities include maintaining the store's visual standards, processing merchandise, and complying with operational guidelines. Candidates should have a strong customer service background and a proven ability to exceed sales targets. Flexibility in working hours is required, including weekends and holidays.

Qualifications

• Experience in a focused, customer service oriented retail environment.
• Proven ability to exceed sales goals.
• Demonstrated ability to provide high levels of customer service.

Responsibilities

• Ensure individual performance meets or exceeds sales and KPIs.
• Provide high standards of customer experience.
• Maintain visual presentation standards of the store.

Skills

Customer service orientation

Sales goal achievement

Effective communication

Problem-solving

Group presentation skills

Job description

YOUR MISSION

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

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