Retail Sales Associate

TWG Tea UK; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury tea company in Greater London is seeking a full-time customer service professional. You will provide exceptional customer experiences, demonstrate knowledge of luxury teas, and participate in promotions. Requires experience in customer service and fluency in Arabic. This role offers competitive hourly pay and bonuses.

Benefits

Bonus

Incentive

Qualifications

• Experience in providing superior customer service.
• Ability to demonstrate product knowledge effectively.
• Fluency in Arabic is required.

Responsibilities

• Provide exceptional customer experiences.
• Ensure merchandise presentation meets standards.
• Participate in promotional events.

Skills

Customer service

Product knowledge

Communication

Team collaboration

Attention to detail

Job description

Let me take this opportunity to introduce TWG Tea to you. TWG Tea offers close to 1000 luxury teas from 45 different countries including countless exclusive teas, all hand blended in Singapore and has one of the largest selections in the world. We create daring and exclusive blends, using the most fragrant flowers and fruits from Europe, the most exotic spices, and only the finest, single estate teas from remote and mysterious regions of the world. Our experts travel across the globe, tasting countless teas in a rigorous quest for the rarest of teas. This relentless quest has also meant fruitful direct contact with planters, yielding some wonderful teas.

Key Responsibilities

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the Company’s policies and SOPs.
• Demonstrating and reflecting the glamorous, luxury teas through customer service, attitude, personal grooming, dress code and behaviour.
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
• Participating in, and representing TWG Tea UK at all times and during promotional events and activities in particular.
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance.
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets.
• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times.
• Playing an active role in replenishing stock according to TWG tea UK procedures and policies.
• Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean.
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained.

Experience

• Experience: Required
• Languages: Arabic – Advanced
• Employment: Full-time
• Salary: £12.21 – £12.5 hourly
• Benefits: Bonus, Incentive