Retail Sales Assistant - Keyholder

The Works Stores Ltd; Fakenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25% Colleague Discount!

MyWorks

Family Friendly Leave

Holiday

Can-Do Academy

Stream

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

Job summary

The Works Stores Ltd is hiring a Retail Sales Assistant to be the face of our brand on the shop floor. You will deliver friendly, attentive service and help customers discover products they love.

With an 8 hour contract and a focus on teamwork, you’ll keep the store welcoming, well stocked and safe while offering confident recommendations and a positive shopping experience. Our perks include staff discounts, flexible leave options and ongoing training through Can-Do Academy.

Qualifications

• Deliver exceptional service to customers on the shop floor.
• Proactively engage with customers to understand needs and preferences.

Responsibilities

• Deliver exceptional service, spark conversations, and help customers with their shopping missions.
• Keep the store well-stocked, tidy, safe and welcoming with your teammates.
• Provide friendly recommendations from our product ranges to suit each customer.

Job description

Retail Sales Assistant - Keyholder

8 hour contract

Why The Works?

We don’t just sell products. We inspire reading, learning, creativity and play.

You could recommend the paint set that helps someone discover their inner artist. The book that inspires a future author. The game that brings a family together. Or the puzzle book that reconnects someone with a treasured memory.

You never know what future outcomes your customer interaction might spark, or who someone might become. With your passion and our products, you'll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved.

The unseen possibilities are limitless - and it all starts with you.

Our Perks Are 'The Works'

• 25% Colleague Discount! - Plus, exclusive Double Discount days!

• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!

• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

• Holiday - 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.

• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

• Stream - Claim early access to 50% of your wages as you earn them - for when 'life' happens!

• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!

• Healthcare Cash Plan - To support your everyday healthcare costs.

• And loads more! - Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Become a Retail Sales Assistant

As a Sales Assistant, you're the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you're a big part of why.

Your mission is to deliver exceptional service, spark brilliant conversations and help customers with their shopping missions - whether they're discovering new products they'll love or finding the perfect gift for someone else.

Proactively approaching and engaging with customers is an essential part of this role. You'll be starting friendly conversations to understand what each customer is looking for and make helpful recommendations from our product ranges.

You'll also play a key role in keeping the store well-stocked, tidy, safe and welcoming. Alongside your teammates, you'll help create an environment where everything runs smoothly and everyone feels supported and included.

In this role, every interaction, every conversation and every thoughtful recommendation helps bring our brand purpose, values