Retail Sales Assistant/Driver - Haslemere (40 Hours)

Majestic Wine; Haslemere; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Up to 20% staff discount

Career development opportunities

Uniform provided

Access to Retail Trust benefits

Job summary

Majestic Wine in Haslemere is looking for a dedicated Sales Assistant to support store performance and deliver exceptional customer service. You will be responsible for maximizing sales opportunities, ensuring excellent customer experiences, and maintaining store appearance. Candidates must hold a full UK manual driving licence for at least 12 months. The role offers a competitive salary and benefits, including discount opportunities and career development training.

Qualifications

• Excellent time-management and problem-solving skills.
• Self-motivated and able to thrive working alone and in a team.
• Able to demonstrate exceptional customer experience.

Responsibilities

• Drive store performance and exceed targets through KPI delivery.
• Deliver exceptional customer service and loyalty.
• Take ownership of wine knowledge and support WSET qualification.

Skills

Time management

Customer service

Problem-solving

Adaptability

Wine knowledge

Communication skills

Job description

The Role

As a Sales Assistant you’ll support your store team with driving sales performance and the day‑day running of the store, delivering exceptional customer service and experience to optimise KPI performance.

Key Responsibilities

• Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through KPI delivery.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount, demonstrating and sharing a passion for product through an in‑depth knowledge of the range.
• Taking ownership of wine knowledge, constantly learning about products to support a WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of the store, both internally and externally.
• Involved in all operational tasks required for the day‑day running of a Majestic Wine store – including delivering wine, merchandising stock deliveries and calling valued customers to drive sales opportunities.
• Continue to identify opportunities to improve operational efficiency and feed ideas back to the wider team for implementation.
• Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and provide support for more junior team members, feeding back to the Store Manager as appropriate.
• As a key holder, understand opening and closing compliance and be confident to operate the store independently.

Key Skills & Knowledge Required

• Excellent time‑management, delegation and problem‑solving skills.
• Demonstrate ability to deliver exceptional customer experience and service to every customer.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever‑changing demands of the business.
• Excellent communication and time‑management skills.
• Wine knowledge beneficial but passion to learn more is essential to pass level 2 WSET qualification.
• Hold a full UK manual‑transmission driving licence for at least 12 months with no more than 6 penalty points.

Benefits

• Competitive salary.
• Up to 20 % staff discount.
• Career development opportunities – nurturing internal talent with training schemes.
• Uniform provided.
• Access to Retail Trust: retail rewards with immediate savings on discount e‑vouchers, discounted reloadable shopping cards, gift vouchers, discounts up to 30 %, free counselling and support phone line.

Job Specifics

• Contract: permanent.
• Hours: 40 hours per week, including evenings and weekends.
• Driving is a key part of the role; candidates must have a full UK manual driving licence held for at least 12 months.