Retail Sales Assistant

Travelex; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A foreign exchange specialist in Watford is seeking a Travel Service Partner to provide exemplary service and assist customers with their foreign exchange needs. You will build customer relationships, offer advice on products, and ensure accurate transaction processing. Ideal candidates will be great communicators with a desire to succeed in a customer-focused environment. The role includes benefits like wellness programs, flexible hours, and a monthly bonus opportunity.

Benefits

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday

Monthly bonus opportunity

Pension with great provider

Wide range of insurances

Qualifications

• Excellent communication skills to build relationships naturally.
• Drive and vision to make a difference and value the impact.

Responsibilities

• Nurture relationships with customers for better understanding.
• Provide support and advice on Travelex products.
• Process foreign exchange transactions accurately.
• Meet key performance goals operationally and customer-focused.
• Process daily online FX requests and deliveries.
• Adhere to legal and compliance procedures.

Skills

Great Communicator

Desire to succeed

Job description

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard-working people. It's their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA).

Benefits

• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider - Scottish Widows.
• A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.

Role Overview

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.

Key Responsibilities

• Nurturing and forming relationships with customers to gain a better understanding of their travel.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX request and deliveries.
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

Desired Qualities

• Great Communicator - talk with people and build relationships naturally; good listener who is understanding of people and their needs.
• Desire to succeed - drive and vision to want to make a difference, enjoy what you do, care about the impact, and make people feel valued.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.