Retail Sales Assistant

Travelex; Runcorn; On-site; GBP 21,000 - 25,000; Full time

Job summary

A renowned foreign exchange company is seeking a Travel Service Partner in Runcorn. This role involves welcoming customers, providing expert advice on travel money needs, and processing transactions accurately. Ideal candidates are passionate about delivering excellent customer service and achieving sales targets while working within a friendly team. Benefits include flexible shifts, a monthly bonus, and career development opportunities.

Benefits

Private Medical Insurance

Wellness support programs

Discounted health checks

Flexible shift patterns

25 days holiday + bank holidays

Monthly performance bonus

Pension plan with Scottish Widows

Career development opportunities

Qualifications

• Passionate about customer service and delivering a fantastic experience.
• Ability to work in a fast-paced environment and handle transactions accurately.
• Willingness to learn and grow within a team.

Responsibilities

• Welcome and build relationships with customers.
• Offer expert advice on products and services.
• Achieve and exceed team sales targets.
• Process foreign exchange transactions accurately.

Skills

Customer service

Sales

Teamwork

Communication

Job description

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start. What The Job Involves

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track. A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

Key attributes

• A real team player who's ready to learn, grow and develop as part of our amazing team.

About the company

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money-quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.

Benefits

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it - life isn't one size fits all. That's why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you'd like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow