Retail Sales Assistant

Travelex; Radcliffe; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading foreign exchange provider in Radcliffe is seeking a Travel Service Partner to deliver exceptional service in a retail environment. You will nurture customer relationships, provide expert travel money advice, and process transactions efficiently. Ideal candidates will have excellent communication skills and a desire to succeed in a dynamic team. Competitive benefits and flexible hours are offered.

Benefits

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday

Monthly bonus opportunities

Pension plan

Various insurances

Qualifications

• Strong communication skills, both verbal and listening.
• Drive to succeed and make a positive impact.

Responsibilities

• Build relationships with customers to understand their travel needs.
• Provide support and advice on Travelex products and services.
• Process foreign exchange transactions accurately.
• Meet performance goals focused on customer service.
• Process daily online FX requests and deliveries.
• Adhere to compliance procedures and best practices.

Skills

Great Communicator

Desire to succeed

Job description

Benefits

• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro‑rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider – Scottish Widows.
• A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.

About This Role

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard‑working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA). As an integral part of the Asda Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Responsibilities

• Nurturing and forming relationships with customers to gain a better understanding of their travel.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX requests and deliveries.
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

Qualifications

• Great Communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.