Retail Sales Assistant

eurochange; Norwich; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading foreign exchange provider seeks a Retail Sales Assistant in Norwich. You will provide exceptional customer service, helping clients with their travel needs while ensuring compliance with regulations. Responsibilities include engaging with customers, processing transactions, and maintaining a welcoming bureau. This role requires at least 1 year of retail experience and a friendly, positive attitude. Flexible shifts including weekends are expected. Join us to contribute to making foreign exchange better, simpler, and more convenient for every customer.

Benefits

28 days holiday including bank holidays

Colleague Rate on Travel Money

Access to Retail Incentive & Bonus Schemes

Free 24/7 Virtual GP service

Cycle to Work Scheme

Employee Assistance Programme

Wagestream for flexible pay

Recognition Awards

Qualifications

• At least 1 year of experience in retail sales, cash handling, and customer service.
• Confident, friendly, and positive attitude.
• Strong communication skills and ability to build rapport.

Responsibilities

• Deliver outstanding service to turn first-time customers into loyal fans.
• Engage in conversational selling to match products to customers’ needs.
• Accurately process transactions ensuring full compliance with regulations.

Skills

Customer service

Cash handling

Retail sales

Communication

Attention to detail

Selling

Job description

Hours:

30 hours p/w

Location:

Chantry Place Shopping Centre, Norwich, NR1 3SH

Shift Pattern:

Monday - Sunday shifts based

Why join #Teameurochange?

At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!

Join Us as a Retail Sales Assistant, and inspire our customers!

Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?

As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.

Whether it’s supporting someone’s once‑in‑a‑lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.

Explore How You’ll Support Our Purpose…

• Delivering outstanding, friendly service that turns first‑time customers into loyal fans
• Building genuine rapport with each customer to understand their travel plans, needs, and concerns
• Using your knowledge and enthusiasm to recommend the best products and services for every customer
• Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
• Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
• Accurately processing transactions while ensuring full compliance with financial regulations
• Keeping your bureau secure, presentable, and welcoming at all times
• Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
• Taking ownership when your manager is away, keeping the bureau running smoothly
• Supporting new colleagues during onboarding and sharing your knowledge with the team
• Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed

The Stand‑Out Qualities to Be Part of #Teameurochange

• At least 1 year of experience in retail sales, cash handling, and customer service
• Confident, friendly, and positive attitude – you make customers feel welcome and valued!
• Strong communication skills, with the ability to build rapport and trust quickly
• High levels of accuracy and attention to detail when handling transactions
• A natural flair for selling and exceeding customer expectations
• Flexibility to adapt, work independently, and travel to nearby locations if required.

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• Access to our Retail Incentive & Bonus Schemes
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
• Wagestream – access to flexible pay – get your earned wages when you need it!
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance …and much more!

Our Vision

To be the UK’s go‑to travel money provider, adding value to every customer’s journey!

Our Purpose

Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.

Our Values

We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere

Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!

Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!