Retail Sales Assistant

The Works Stores Ltd; Harlow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A retail company in Harlow seeks a Retail Sales Assistant to inspire customers and support store operations. You'll greet customers, handle deliveries, and assist in keyholding responsibilities when trained. Ideal candidates are positive, resilient, and enjoy a dynamic retail environment, with benefits including discounts and career development opportunities.

Benefits

25% colleague discount and exclusive double discount days

Access to exclusive online discounts

Enhanced maternity, paternity, and adoption pay

28 days holiday

Can-Do Academy for training

Wagestream for early wage access

Share Scheme

24/7 support via Retail Trust Charity

Healthcare Cash Plan

Long service awards and pension

Qualifications

• Positivity, creativity, and passion for the brand are essential.
• Ability to handle a fast-paced retail environment.
• Skills in sorting, pricing, and merchandising deliveries.

Responsibilities

• Support Store Management by opening, closing, and running the store.
• Receive training for keyholding duties when eligible.

Skills

Genuine and authentic

Resilient champion

Stock magician

Job description

Become a Retail Sales Assistant

As a Retail Sales Assistant at The Works, you’ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play!

You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs.

Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products – That's super cool with us!

Our Culture

The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic you.

Our environment is always moving and full of energy, yet we still make space to share must-watch TV recommendations, and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations!

We are one team. You won’t find anyone too proud to roll up their sleeves here, with all hands‑on‑deck to inspire our customers and support each other.

Skills / Behaviours That Will Set You Apart

• Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
• Resilient champion: You can handle the fast‑paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero!
• Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!

Keyholder Responsibilities

If you’re over 18, you’ll join as a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed, (holidays, days off, sickness etc), but don’t worry we’ll train you to do this.

There are a lot of valuable skills to learn here that will benefit you in the future. You’ll also receive our additional keyholding pay enhancement when holding keys.

• Under 18?

That's cool. If you're under 18, you won't be able to complete keyholding duties just yet, but when you reach your 18th birthday, we'll get you set up for training so that you can earn the additional keyholding pay enhancement when on keyholder duties.

Our Purpose

To inspire reading, learning, creativity and play - making lives more fulfilled

Our Values

We are Crafty 🎨 | We are Caring 💛 | We are Can‑do 🚀

We listen and care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!

Benefits

• 25% colleague discount and exclusive double discount days!
• MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family friendly leave – enhanced maternity, paternity and adoption pay.
• 28 days holiday (bank holidays) or 33 days for Deputy and Store Managers.
• Can‑Do Academy – further training and development.
• Wagestream – early access to 50% of wages.
• Share Scheme – own a piece of The Works.
• 24/7 support via Retail Trust Charity Employment Assistance Programme.
• Healthcare Cash Plan.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

About the Job

Contract: 4 hour