Retail Sales Assistant

Retail Trust; Edgware; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Colleague Discount

Double Discount Days

MyWorks Discounts

Family Leave

Holidays

Can-Do Academy

Early wage Access

Share Scheme

Employee Assistance

Healthcare Cash Plan

Long service awards

Pension

Cycle to Work

Job summary

Retail Trust in Edgware, United Kingdom, is looking for a Sales Assistant to be the face of our brand on the shop floor. You’ll deliver outstanding service, spark conversations with customers and help with shopping missions—from discovering new products to finding the perfect gift.

As a Keyholder, you may open and close the store, handle cash and support store security. You’ll work with a friendly team to keep tills accurate, stock tidy, and create a welcoming, inclusive environment for every

Qualifications

• Proactively engage with customers and start friendly conversations.
• Provide helpful product recommendations from our ranges.
• Assist with til and cash handling tasks as part of daily duties.
• Be a supportive team player and help maintain a welcoming store.
• Comfortable learning and applying store policies and procedures.

Responsibilities

• Deliver outstanding service and spark conversations with customers to assist shopping missions.
• Proactively approaching and engaging with customers and recommending products.
• Keep the store well-stocked, tidy, safe and welcoming.
• Assist with opening/closing the store if applicable and support cash handling.
• Follow security, health and safety, and loss-prevention procedures.

Skills

Customer service

Cash handling

Communication

Teamwork

Till operations

Job description

As a Sales Assistant, you're the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you're a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations and help customers with their shopping missions - whether they're discovering new products they'll love or finding the perfect gift for someone else. Proactively approaching and engaging with customers is an essential part of this role. You'll be starting friendly conversations to understand what each customer is looking for and make helpful recommendations from our product ranges. You'll also play a key role in keeping the store well-stocked, tidy, safe and welcoming. Alongside your teammates, you'll help create an environment where everything runs smoothly and everyone feels supported and included. In this role, every interaction, every conversation and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life - and that impact… It all starts with you.

Keyholder Responsibilities

As a Keyholder, if applicable, you'll open and close the store securely and support with cash handling and store security. See the 'Keyholder Responsibilities' section below for more information.

With the appropriate training and support, your Keyholder responsibilities will include:

• Opening and closing the store safely and securely.
• Completing cashing-up and other end-of-day procedures accurately.
• Taking responsibility for the smooth running of the store when a manager isn't present.
• Supporting colleagues and responding to customer or operational issues.
• Following store security, health and safety, and loss-prevention procedures.

If you join us before turning 18, you'll be trained as a Keyholder once you become eligible, giving you access to further development and enhanced pay whenever you carry out these responsibilities.

Skills / Behaviours That Will Set You Apart

If you're aged 18 or over, you'll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience. Our store teams can be small, so there will be times when you're trusted to hold the keys and take responsibility for the store when a manager isn't present. It's a great opportunity to grow your confidence, develop valuable skills and gain first‑hand experience of helping to run a store. Whenever you're assigned Keyholder responsibilities, you'll receive an enhanced rate of pay for the time you carry them out.

Our Purpose

To inspire reading, learning, creativity and play

Our Values

We are Crafty | Smart with what we've got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.

Promoting Diversity, Inclusion, and Reasonable Adjustments.

At The Works, we're proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business. We're open to conversations about working hours and flexible working and, where possible, we'll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We'll be happy to explore what support may help.

You're willing and able to proactively approach customers, start friendly conversations, understand what they're looking for and make helpful recommendations from our product range - This is an essential part of the role. You're passionate about creating a brilliant customer experience. You're a supportive team player with a positive, can-do attitude. You're reliable, punctual and able to work a variety of shifts. You're comfortable learning to use tills and handle transactions accurately. You can stay organised and contribute positively in a busy, fast-paced store environment. Previous experience in retail, customer service or hospitality would be helpful, but it isn't essential - what matters most is your willingness to learn and get involved to create an amazing customer experience.

8 hour contract

Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You could recommend the paint set that helps someone discover their inner artist. The book that inspires a future author. The game that brings a family together. Or the puzzle book that reconnects someone with a treasured memory. You never know what future outcomes your customer interaction might spark, or who someone might become. With your passion and our products, you'll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved. The unseen possibilities are limitless - and it all starts with you.

Our Perks Are

• 25% Colleague Discount!
• Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday - 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them - for when 'life' happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan - To support your everyday healthcare costs.
• And loads more!
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.