Retail Sales Assistant

Travelex; City of Westminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A foreign exchange provider in London is seeking a Retail Sales Assistant to engage with customers and facilitate foreign exchange transactions. The role offers flexible hours, a variety of shifts, and a part-time contract with competitive pay. Ideal candidates should possess strong communication skills and a drive to succeed in delivering excellent customer service.

Benefits

Private Medical Insurance

Employee Wellness Programs

Flexible Shift Patterns

25 Days Holiday

Monthly Bonus Opportunity

Pension Plan

Qualifications

• Natural ability to communicate and build relationships.
• Drive to make a difference and positively impact others.

Responsibilities

• Nurture relationships with customers to understand their travel needs.
• Serve as a trusted advisor for travel money options.
• Process foreign-exchange transactions accurately and efficiently.
• Meet performance goals focusing on procedures and customer service.
• Handle daily FX requests and ensure compliance with regulations.

Skills

Great communicator

Desire to succeed

Job description

Retail Sales Assistant

Travelex Foreign Coin Services Limited

London, United Kingdom

Permanent, Part‑Time

£13 per hour + Monthly Bonus

24 hours per week

This role offers a variety of shifts Monday to Sunday.

Benefits

• A wide range of insurances such as Private Medical, Dental and Critical Illness.
• Discounted products such as Health Checks, Allergy + Intolerance and other health tests.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing.
• Employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro‑rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, with the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great pension provider – Scottish Widows.

About the Role

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth to its hard‑working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others, then we want you as our next Travel Service Partner (RSA). As an integral part of the Tesco Team, you will be placed at the heart of a bustling retail environment, supporting our retail customers with their foreign‑exchange options and ensuring that their travel experience starts off in the best way possible.

What will you be doing?

• Nurturing and forming relationships with customers to gain a better understanding of their travel.
• Establishing yourself as a travel‑money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Engaging with customers to process all foreign‑exchange transactions accurately and efficiently.
• Delivering on key performance goals that are procedural, operational and customer‑focused.
• Utilising your keen eye for detail to process daily online FX requests and deliveries.
• Implementing best‑practice legal and regulatory standards and adhering to Travelex compliance procedures.

What do I need to have?

• Great communicator – you naturally enjoy talking with people and building relationships. You are also a good listener who understands people and their needs.
• Desire to succeed – you have the drive and vision to want to make a difference, enjoy what you do, care about the impact you have and the way you make people feel.

Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.

About Travelex

We are one of the market‑leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign‑exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.