Retail Sales Advisor - Solihull

Sky Subscriber Services Ltd; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Sky TV on us

Exclusive discounts

Pension plan

Healthcare option

Savings from retailers

Job summary

Sky Retail in Solihull is seeking an energetic sales assistant to connect with customers in our store. You will demonstrate Sky products, tailor packages to needs and turn enquiries into activations.

This full-time role offers a £28,177 base salary with a commission scheme, 40-hour weeks including weekends, and a benefits package featuring Sky TV, exclusive discounts, a pension plan and healthcare. You will join a supportive team focused on hitting targets and delivering outstanding service.

Qualifications

• A natural people person who thrives on interaction and conversation.
• Strong sales focus with a passion for achieving targets.
• Excellent listening skills to identify customer needs quickly.
• Ability to build rapport and explain Sky products clearly.

Responsibilities

• Engage customers with confidence and use conversations to convert interest into sales.
• Demonstrate Sky products and tailor packages to individual customers.
• Identify opportunities on the spot and upsell Sky services.
• Foster a positive team environment to hit targets and celebrate wins.

Skills

Communication skills

Sales abilities

Customer service

Active listening

Team collaboration

Job description

Where your personality takes centre stage and every conversation becomes an opportunity.

At Sky Retail, our stores put you right at the heart of the experience. Just you, your energy and the power to connect peoplewith the products, entertainment and services they love — through great conversations, expert advice and hands-on support.If you thrive in a fast-paced environment and love the buzz of sales, this is your moment.

• Salary: £28,177 basic salary, with a competitive commission scheme - earn on every product that activates.
• Retail customer hub: Touchwood shopping centre, Solihull (Sky store locator) (https://www.sky.com/shop/store-locator/stores)
• Hours: 40 hours per week (working 5 days out of 7, including weekends and varied daily hours). We’re always there for our customers; if the shopping centre is open, so are we.
• Benefits: Enjoy Sky TV on us and exclusive discounts across Sky products, along with a secure pension plan, excellent healthcare option, and access to a wide range of savings from everyday retailers - plus much more.

What you’ll do

We help people connect with the entertainment they love, from family movie nights on the sofa to mobile streaming on the go and everyday browsing. This is your chance to turn your passion for sales and customer service into a rewarding career.

• Connect, engage and inspire using confidence and great conversation to turn passing interest into real sales
• Create stand out moments for customers by bringing Sky’s world class products to life with demos that wow
• Identify opportunities on the spot by asking the right questions and tailoring Sky packages to each customer
• Build a positive inclusive team environment where everyone supports each other to hit targets and celebrate wins

What you’ll bring

We’re looking for people who genuinely love connecting with customers and making an impact.

• A natural people person who thrives on interaction, approaching customers with ease, confidence and a friendly spark
• Goal focused with a passion for success; you thrive when you are hitting targets and celebrating progress
• Great at listening; you understand needs quickly and position the perfect Sky package
• A genuine interest in entertainment and technology. You’ll learn everything you need about Sky’s products through our full training and coaching.
• A proactive self-driven mindset: you bring ideas, energy and enthusiasm every day

Inclusion

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.