Retail Sales Advisor - 30 Hours

DFS; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading sofa retailer in the UK seeks enthusiastic individuals to join their sales team in Birmingham. You will create a welcoming space for customers, recommend products, and enjoy flexible working hours. With a competitive salary and uncapped commission, your earnings depend on your sales performance. Join a fun, supportive team that values personal drive and customer satisfaction while helping you thrive in your career.

Benefits

Uncapped commission

30% colleague discount

Generous holiday allowance

Enhanced family leave

Ongoing training and career development

Wellbeing support

Group pension scheme

Life assurance

Qualifications

• Ability to connect with customers and create a welcoming environment.
• Confidence to chat and a curiosity to learn.
• Team player with a personality and drive to help customers.

Responsibilities

• Create a warm, welcoming space in store.
• Recommend products thoughtfully to customers.
• Maintain store appearance and promote a positive atmosphere.

Skills

Customer service

Communication

Teamwork

Job description

Your new role

At DFS, you’re not just selling sofas – you’re helping people feel at home. Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard.

We know life doesnt stop when your shift starts, from school runs, to study time or just needing balance. Thats why we offer flexible working patterns to help you make it all work. If the hours listed dont quite fit, apply anyway and lets chat.

This role puts your earning potential in your hands. With a great basic salary and uncapped commission on everything you sell : the more you sell, the more you earn. On top of that, we offer a monthly NPS bonus, based on how happy our customers are with your teams service.

What you'll be doing

• Connecting with our customers and creating a warm, welcoming space in store.
• Recommending our amazing products through real, honest conversations - ensuring our customers know everything they need to know about the product and the optional extras we have available.
• Taking pride in your space, keeping the store looking great and feeling like a great place to visit.
• Being part of a supportive, fun team that celebrates each other and shares success.

The role is for you if...

Never worked in sales before? No problem - well give you all the training you need. If youve got the confidence to chat, the curiosity to learn, and the drive to do your best, well show you the ropes. Were after team players who bring personality, take pride in doing a great job, and get a buzz from helping customers feel right at home. If that sounds like you, wed love to meet you.

Interview process

We want to make the process work for you, so let us know if you need any adjustments before your interview Heres what to expect :

• A phone chat - this will be a quick intro with our Talent Team.
• An in-store interview - this will be an interview with your future Manager.

For some handy details, have a look at Your Pathway to a DFS Career on our Careers site.

About DFS

Did you know a DFS sofa is in one-third of Britains homes?

Since 1969, weve been creating and selling sofas that reflect peoples unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.

Were the UKs leading sofa retail specialist, but heres the secret to our success - our customers and our people are at the heart of everything we do, and our culture is rooted in our core values : Aim high, Think Customer and Be Real.

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

DFS Benefits

• Youll earn uncapped commission on sofas, beds, mattresses, and extras - the more you sell, the more you earn. Plus, a monthly bonus rewards your stores customer service. With a great basic salary, your earning potential is in your hands
• 30% colleague discount across DFS and Sofology products
• Generous holiday allowance (plus the option to buy more)
• Enhanced family leave and a paid volunteering day to give back to causes important to you
• Ongoing training and career development - whether you want to sharpen your skills or step into a new role
• Wellbeing support, including access to healthcare services, an Employee Assistance Programme, and discounted gym memberships
• Group pension and Sharesave scheme
• Life assurance and company sick pay - giving you extra peace of mind