Retail Sales Advisor

Brewers Decorator Centres; England; On-site; GBP 27,000; Full time

Job summary

A leading decorating retailer based in Dover is seeking a Retail Sales Advisor. You will provide exceptional customer service, assist in mixing paint, and help maintain stock levels. The ideal candidate will have strong communication skills and a friendly demeanor. This full-time role offers a competitive salary of £26,945 per annum along with various benefits including a pension plan and employee discounts.

Benefits

31 days holiday including bank holidays

Free life assurance

Employee Assistance Programme

Virtual GP service

Colleague discounts

Additional financial assistance programs

Qualifications

• Approachable and friendly personality to assist customers and colleagues.
• Willingness to learn and improve skills in the retail industry.
• Retail experience preferred but not mandatory; training will be provided.

Responsibilities

• Provide exceptional service to customers in branch.
• Mix paint for customers and process specialist orders.
• Build relationships with customers to understand their needs.

Skills

Exceptional customer service

Communication skills

Teamwork

Job description

Dover

40 hours per week. Monday to Friday, with Saturdays on a rota.

Salary - £26,945.00 per annum plus company pension and benefits.

We have an excellent opportunity for a friendly and reliable Retail Sales Advisor to join the team at our Brewers Decorator Centre in Dover, to provide exceptional service to customers in our store. You will play a vital part in helping serve customers and keeping the branch and its delivery service running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed.

Located on White Cliffs Business Park, our Dover Branch offers an impressive choice of trade and designer paints, a huge selection of wallpapers and all the decorating tools, materials and equipment our customers might need whether they be a professional trades person or a keen home décor enthusiast. Brewers are renowned through the country for providing friendly and knowledgeable customer service - it's why we welcome so many repeat customers back into our business. The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.

Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers.

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

Responsibilities

• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
• Use product knowledge to provide recommendations and help customers find the best product for their needs
• Mix paint for Customers, process specialist orders, and request special stock within the Branch network
• Develop sales of the Company product range including wallpaper, paint and fabric
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Assisting with stock maintenance in the branch
• Unload deliveries and ensure stock is distributed throughout the store

Qualifications and Personal Traits

• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• Enjoys working and supporting a team, but can always be relied upon to work as an individual
• Willing to attend training to become a Fire Marshall and/or First Aider if required
• Keen to learn, develop skills, and progress within our industry
• Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate

Benefits

• Competitive salary
• 31 days holiday including bank holidays increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers Colleague discounts giving you huge savings on home improvements
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme and ongoing development
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District

To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.

Please note - this role may be removed from listings before the closing date if we are successful in finding an appointment. Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.

Other job titles associated with this role include Retail Assistant, Retail Team Leader, Retail Advisor, Retail Associate, Shop Assistant, Stock Assistant.