Retail People & Customer Experience Leader

RIVER ISLAND; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned retail brand is seeking a People & Service Manager to enhance the customer journey through a motivated team. The role involves delivering exceptional service, fostering an inclusive environment, and supporting the Store Leader in achieving KPIs. Candidates should have strong retail management experience and a passion for fashion. This position offers a dynamic work environment and growth opportunities.

Benefits

Generous 50% staff discount

Private pension plan

28 days paid holiday

Bonus scheme

Support for family setups

Qualifications

• Previous experience in retail management with a focus on customer service and team leadership.
• Ability to connect with both customers and team members.
• Proactive approach to problem-solving and handling challenges.

Responsibilities

• Deliver great service and model this throughout the store team.
• Create a diverse and inclusive environment.
• Support the development of a high-performing, motivated store team.

Skills

Retail management experience

Strong communication skills

Interpersonal skills

Problem-solving

Team leadership

Job description

A renowned retail brand is seeking a People & Service Manager to enhance the customer journey through a motivated team. The role involves delivering exceptional service, fostering an inclusive environment, and supporting the Store Leader in achieving KPIs. Candidates should have strong retail management experience and a passion for fashion. This position offers a dynamic work environment and growth opportunities.