Retail Parts Pro

Advance Auto Parts; Hartford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro to support advanced DIY sales, possess in-depth knowledge of automotive systems and parts, and assist customers both in-store and by phone. The role emphasizes accurate parts identification, sourcing, and advanced product recommendations.

Candidates should have 3-5 years of automotive parts experience, strong customer service, and the ability to operate store systems.

Qualifications

• Experience in automotive parts sales or service is required.
• ASE certification is preferred but not required.
• English communication skills are essential; Spanish is a plus.
• Ability to perform basic math for parts pricing and inventory.

Responsibilities

• Facilitate selling experience for DIY customers via in-store visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties including safety, opening/closing tasks.

Skills

Customer service

Parts lookup

English proficiency

POS systems

Diagnostics equipment

Mathematics

Education

ASE certification preferred

Driver's license

Tools

Microsoft Word

Excel

POS systems

Parts lookup systems

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Certificates, Licenses, Registrations

• Must have a valid driver's license
• ASE certification preferred, but not required

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

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