Retail Outlet Manager - Solihull

Compass Group UK & Ireland; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering company is seeking a motivated Retail Outlet Manager to oversee retail operations at Jaguar Land Rover Solihull. This role involves managing a team, ensuring outlets are well-stocked and merchanised, and delivering excellent customer service. Candidates should have supervisory experience in retail, excellent communication skills, and a full UK driving licence. If you're passionate about leading retail teams, apply now.

Qualifications

• Previous supervisory or management experience in a retail or food service environment is essential.
• Excellent communication and engagement skills are required.
• Customer and service-focused with a positive 'can-do' attitude.
• Self-motivated, proactive, and able to use initiative.
• Must hold a full UK driving licence.

Responsibilities

• Manage daily operations across multiple retail outlets.
• Lead and support a retail staff team ensuring high performance.
• Ensure outlets are well-presented and comply with standards.
• Handle stock control and maintain operational efficiency.
• Promote a positive customer-focused culture.

Skills

Supervisory or management experience

Excellent communication skills

Customer service focus

Team motivation and support

Proactive and self-motivated

Ability to work under pressure

Job description

Retail Outlet Manager - JLR Solihull

Location: Jaguar Land Rover Solihull (including LOC site)

Salary: £34,985 per annum

Hours: Monday - Friday (Full-time)

A full UK driving licence is essential, as the role requires driving a company van between outlets on site.

We are looking for a motivated and experienced Retail Outlet Manager to oversee the Marketplace convenience stores (Costcutter) and Micro Market outlets located across the JLR Solihull and JLR LOC sites. This is a fantastic opportunity for a driven individual to lead a dynamic retail team within a busy and prestigious automotive environment.

You will be responsible for managing a team of retail staff, ensuring all outlets are fully stocked, attractively merchandised, and deliver an exceptional customer experience across all shift patterns.

Key responsibilities

• Manage daily operations across multiple retail outlets (Costcutter and Micro Markets).
• Lead, motivate, and support a team of retail staff, ensuring high performance and excellent customer service.
• Ensure outlets are correctly merchandised, well-presented, and compliant with all brand and company standards.
• Maintain stock control, cash handling, and operational efficiency across all sites.
• Drive engagement with staff and visitors, promoting a positive and customer-focused culture.
• Ensure compliance with all health & safety, hygiene, and company policies.

About you

• Previous supervisory or management experience in a retail or food service environment (essential).
• Excellent communication and engagement skills, with the ability to liaise confidently with staff, customers, and visitors.
• Customer and service focused, with a "can-do" attitude.
• Self-motivated, proactive, and able to use initiative.
• Able to work effectively under pressure while maintaining a positive outlook.
• Takes pride in personal appearance and hygiene.
• Full UK driving licence (essential).
• Experience managing multiple outlets or teams across different locations.
• Knowledge of convenience retail operations and merchandising.

If you're a team player with a passion for delivering excellent service and leading from the front, we'd love to hear from you.

Apply today

Join a dedicated team supporting one of the UK's most iconic automotive brands.