Retail Outlet Manager - Solihull

Eurest UK; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food service provider in the UK is seeking a motivated Retail Outlet Manager to oversee multiple convenience stores within a prestigious automotive environment. You'll manage a team, ensuring outlets are well-stocked and deliver exceptional service while maintaining operational standards and compliance. The ideal candidate has previous management experience and a passion for customer service in a retail setting.

Qualifications

• Full UK driving licence is essential.
• Experience in retail or food service management.
• Excellent communication and customer service skills.

Responsibilities

• Manage daily operations across multiple retail outlets.
• Lead and support a team of retail staff.
• Ensure compliance with health & safety and company policies.

Skills

Leadership

Customer service

Communication

Stock control

Proactive attitude

Job description

A full UK driving licence is essential, as the role requires driving a company van between outlets on site. We are looking for a motivated and experienced Retail Outlet Manager to oversee the Marketplace convenience stores (Costcutter) and Micro Market outlets located across the JLR Solihull and JLR LOC sites. This is a fantastic opportunity for a driven individual to lead a dynamic retail team within a busy and prestigious automotive environment. You will be responsible for managing a team of retail staff, ensuring all outlets are fully stocked, attractively merchandised, and deliver an exceptional customer experience across all shift patterns.

Key Responsibilities

• Manage daily operations across multiple retail outlets (Costcutter and Micro Markets).
• Lead, motivate, and support a team of retail staff, ensuring high performance and excellent customer service.
• Ensure outlets are correctly merchandised, well-presented, and compliant with all brand and company standards.
• Maintain stock control, cash handling, and operational efficiency across all sites.
• Drive engagement with staff and visitors, promoting a positive and customer-focused culture.
• Ensure compliance with all health & safety, hygiene, and company policies.
• Previous supervisory or management experience in a retail or food service environment (essential).
• Excellent communication and engagement skills, with the ability to liaise confidently with staff, customers, and visitors.
• Customer and service focused, with a "can-do" attitude.
• Self-motivated, proactive, and able to use initiative.
• Able to work effectively under pressure while maintaining a positive outlook.
• Takes pride in personal appearance and hygiene.
• Full UK driving licence (essential).
• Experience managing multiple outlets or teams across different locations.
• Knowledge of convenience retail operations and merchandising.

If you're a team player with a passion for delivering excellent service and leading from the front, we'd love to hear from you.