Retail Optical Assistant

VISION EXPRESS; Haverfordwest; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in Haverfordwest seeks a Retail Optical Assistant to assist customers in choosing eyewear, perform fittings and pre-screening eye exams. The ideal candidate will excel in providing customer service, be detail-oriented, and effectively communicate with clients. This position offers flexible working hours and various benefits including sales bonuses and health incentives.

Benefits

Sales and performance bonuses

Annual free eyewear

Pension scheme

Life assurance (2x salary)

33 days annual leave

Flexible health benefits

Employee Assistance Program

Qualifications

• Ability to provide excellent, personalized customer service.
• Effectively communicate and build rapport with customers.
• Maintain accurate customer records with attention to detail.
• Work well as part of a team in a fast-paced environment.

Responsibilities

• Assist customers in finding and selecting eyewear.
• Perform frame adjustments and fittings.
• Handle administrative tasks including scheduling appointments.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Ability to handle pressure

Confidence and enthusiasm

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist customers in finding and selecting eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You'll also handle administrative tasks such as scheduling appointments, supporting customer inquiries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by delivering tailored, effective service to maximize their visual potential and enhance their lifestyle.

We offer flexible working hours to fit your needs, whether around school runs or a compressed week. We are open to discussing your ideal working schedule.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of locations from city centres to coastal areas. As part of the EssilorLuxottica family, we are part of the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, and Vogue Eyewear.

Who is the perfect candidate?

• Provide excellent, personalized customer service and address customer needs and concerns
• Build rapport and communicate effectively, translating technical terms into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work well as part of a team
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, and promote them to meet store targets
• Keep the store organized and visually appealing in line with marketing guidelines

Additional information:

• Sales and performance bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x salary)
• Annual free eyewear (from day one)
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits (Health Cash Plan, additional life cover, critical illness, dental)
• Community engagement through internal channels
• Lifestyle benefits (Gymflex, dining cards, travel insurance, experience days, cycle to work)
• And more!