Retail Optical Assistant

Vision Express; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in Dover is seeking a Retail Optical Assistant to provide excellent customer service and assist with eyewear fittings. You will earn monthly bonuses and enjoy benefits like free eyewear and generous holiday allowances. Join a supportive team where your performance is rewarded, and begin your career in optical retail.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts

Employee wellbeing support

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.

Skills

Customer service

Product recommendation

Teamwork

Communication

Job description

What can you expect from the role?

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation. Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre‑screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.