Retail Operations & Standards Manager (Hybrid)

PANDORA; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global jewellery company is seeking a Sales Standards Support & Comms Manager to oversee daily operations and ensure the highest standards across stores. The role requires a strong background in retail management, excellent leadership skills, and the ability to analyze data for operational improvements. The successful candidate will manage multiple projects while enhancing customer experience. This position includes a competitive salary, a generous benefits package, and opportunities for professional growth.

Benefits

Competitive salary with regular reviews

Generous bonus scheme

Private healthcare

Employee discount of 55%

25 days annual leave plus bank holidays

Wellness Hub access

Employee Assistance Programme

Qualifications

• Proven experience in retail operations management at RSM level and above.
• Proficiency in analyzing data to drive operational improvements.
• Strong interpersonal skills for building relationships with stakeholders.
• Experience managing budgets and cost control.
• Knowledge of retail management systems and inventory management.
• Understanding of customer satisfaction and enhancing customer experience.

Responsibilities

• Manage day-to-day operations and ensure operational standards.
• Collaborate with stores to improve performance and practices.
• Streamline processes and improve operational efficiencies.
• Inspire and lead teams across multiple locations.
• Establish and monitor performance metrics for evaluations.

Skills

Retail Experience

Data-Driven Decision Making

Interpersonal Skills

Vendor Relations

Financial Acumen & Budget Management

Process Optimisation

Technological Proficiency

Customer-Centric Mindset

Resource Management

Regulatory Compliance

Policy Implementation

Performance Management

Project Coordination

Job description

A leading global jewellery company is seeking a Sales Standards Support & Comms Manager to oversee daily operations and ensure the highest standards across stores. The role requires a strong background in retail management, excellent leadership skills, and the ability to analyze data for operational improvements. The successful candidate will manage multiple projects while enhancing customer experience. This position includes a competitive salary, a generous benefits package, and opportunities for professional growth.