Retail Operations Manager

Sodexo; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality services provider in the UK seeks a Retail Operations Manager to enhance customer experiences and drive sales across multiple sites in the Midlands. The ideal candidate will have a strong background in retail management, be skilled in team leadership, and possess financial awareness. This role offers an exciting opportunity to make a tangible impact in a dynamic environment.

Qualifications

• Experience in managing and training retail teams.
• Ability to monitor and improve performance levels.
• Understanding of Health and Safety and Employment legislation.

Responsibilities

• Ensure compliance with brand standards across locations.
• Drive sales excellence and maximise commercial opportunities.
• Monitor operational costs through best practices.
• Provide onsite support to meet brand and performance targets.
• Lead training in merchandising and customer engagement.

Skills

Retail management experience

Effective communication

Strong interpersonal skills

Financial awareness

Market knowledge and insight

Job description

Retail Operations ManagerCompetitive SalaryNo fixed place of workMust have a valid Driving license due to travel required in the Midlands areaExperience in multi site workJoin our dynamic team as a Retail Operations Manager
and lead the charge in delivering exceptional customer experiences while
driving sales excellence across the midland region. In this pivotal role, you
will foster a culture of continuous improvement, uphold brand standards, and
inspire retail teams to excel in service, product knowledge, and operational
efficiency. With a focus on innovation, collaboration, and data driven decision
making, you'll shape a retail environment where high standards, customer
satisfaction, and business growth go hand in hand. If you're passionate about
leading teams, embracing change, and making a tangible impact, this is an
exciting opportunity to elevate our retail operations to new heights.

What You'll Do

• Ensure compliance with retail offers, branding, and standards across all locations.
• Drive a culture of commercial excellence by maximising sales opportunities and adapting to seasonal and customer trends with energy and agility.
• Monitor and improve operational costs on a nationwide basis through best in class retail practices.
• Work closely with teams to optimise labour, equipment, and facilities for maximum efficiency.
• Conduct onsite support and visits to ensure brand standards, customer experience, and performance targets are met and reviewed regularly.
• Lead performance across all contracts by reducing variability and closing performance gaps through action oriented leadership.
• Provide training to improve merchandising, upselling, and customer engagement at store level.
• Collaborate with industry and professional groups to gather insights and enhance the company’s profile in the retail sector.

What You Bring

• EssentialExperience in RetailManagement experience
• Experience in delivering training in Retail, using company guidelines
• Specific Skills
• Market knowledge and insight
• Effective communication
• Strong interpersonal skills and ability to communicate effectively
• Ability to monitor, lead and develop a team of people, increasing individual effectiveness through leadership, motivation, communication, coaching and training
• Ability to monitor performance levels at all times
• Financial awareness in managing budgets
• Understanding of relevant Health and Safety, Employment and other legislative requirements
• Ready to be part of something greater?

Ready to be part of something greater? Apply
today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

We are committedtobeingan inclusive employer. We are a forces friendly employer.

We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.

We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Clickhereto read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.