Retail Operations Manager

St Lukes Hospice; Plymouth; On-site; GBP 41,000; Full time

Job summary

A charitable organization based in Plymouth is seeking a Retail Operations Manager to oversee the operations of multiple charity shops. The successful candidate will lead and support staff and volunteers while maximizing sales and ensuring compliance with organizational values. Ideal applicants should possess retail management experience and strong leadership skills to thrive in a fast-paced environment. This full-time position boasts a competitive salary and the opportunity to make a meaningful impact.

Qualifications

• Experience in retail management, preferably in the charity sector.
• Ability to analyse performance data and implement strategies for growth.
• Strong leadership skills to motivate staff and volunteers.

Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead, motivate, and support cluster managers, staff, and volunteers.
• Maximise sales and profitability while maintaining charitable ethos.
• Ensure compliance with retail, financial, and health & safety procedures.

Skills

Leadership

Sales management

Customer service

Performance analysis

Job description

Overview

£40,144 per annum

Plymouth, Devon

Full Time

Permanent

Hours : Full-Time; 37.5 Per Week

As Retail Operations Manager, you will report to the Head of Retail and be responsible for the smooth and successful running of our retail estate. Youll lead Cluster managers, drive sales performance, champion excellent customer service, and ensure each store reflects our values and mission. This is a hands-on, fast-paced role suited to someone who thrives on variety and meaningful impact.

Key Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead, motivate, and support cluster managers, staff, and volunteers.
• Maximise sales and profitability while maintaining the organisations charitable ethos.
• Analyse performance data and implement strategies for growth.
• Ensure compliance with all retail, financial, and health & safety procedures.
• Support recruitment, training, and development of staff and volunteers.
• Maintain high standards of visual merchandising and stock presentation.

Drive the effective processing of donated goods and stock rotation.