Retail Operations Manager

Sodexo; No Place; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global service leader in the UK is seeking a Retail Operations Manager to enhance customer experiences across the Midlands. This role involves ensuring compliance with branding standards, improving operational efficiency, and providing training to retail teams. Ideal candidates will have management experience, strong communication skills, and a background in retail. This position offers competitive salary and opportunities for career progression.

Qualifications

• Management experience is essential.
• Experience in delivering training in Retail using company guidelines.
• Understanding of relevant Health and Safety, Employment, and legislative requirements.

Responsibilities

• Ensure compliance with retail offers and standards across locations.
• Drive a culture of commercial excellence and maximize sales opportunities.
• Monitor and improve operational costs nationwide.
• Provide training to improve merchandising and customer engagement.
• Collaborate with industry groups to enhance company profile.

Skills

Experience in Retail

Effective communication

Strong interpersonal skills

Market knowledge and insight

Job description

Job Introduction

• Retail Operations Manager
• Competitive Salary
• No fixed place of work
• Must have a valid driving license due to travel required in the Midlands area
• Experience in multi site work

Join our dynamic team as a Retail Operations Manager and lead the charge in delivering exceptional customer experiences while driving sales excellence across the midland region. In this pivotal role, you will foster a culture of continuous improvement, uphold brand standards, and inspire retail teams to excel in service, product knowledge, and operational efficiency.

What You’ll Do

• Ensure compliance with retail offers, branding, and standards across all locations.
• Drive a culture of commercial excellence by maximising sales opportunities and adapting to seasonal and customer trends with energy and agility.
• Monitor and improve operational costs on a nationwide basis through best in class retail practices.
• Work closely with teams to optimise labour, equipment, and facilities for maximum efficiency.
• Conduct onsite support and visits to ensure brand standards, customer experience, and performance targets are met and reviewed regularly.
• Lead performance across all contracts by reducing variability and closing performance gaps through action oriented leadership.
• Provide training to improve merchandising, upselling, and customer engagement at store level.
• Collaborate with industry and professional groups to gather insights and enhance the company’s profile in the retail sector.

What You Bring

• Essential
  • Experience in Retail
  • Management experience
  • Experience in delivering training in Retail, using company guidelines
• Specific Skills
  • Market knowledge and insight
  • Effective communication
  • Strong interpersonal skills and ability to communicate effectively
  • Ability to monitor, lead and develop a team of people, increasing individual effectiveness through leadership, motivation, communication, coaching and training
  • Ability to always monitor performance levels
  • Financial awareness in managing budgets
  • Understanding of relevant Health and Safety, Employment and other legislative requirements

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.

We are committed tobeingan inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Attached documents

• UK Rewards and Benefits Guide. 2025.pdf
• Retail Operations Manager JD [phone].pdf