Retail Operations Manager

R.A.D; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A performance footwear company is seeking a Retail Project & Operations Manager to oversee operations for Authorized Dealers, manage retail growth, and optimize supply chain processes. This role requires at least 6 years of experience in retail operations, strong skills in demand planning, and proficiency with ERP systems like NetSuite. The ideal candidate will thrive in a fast-paced environment and have excellent communication and organizational skills. A competitive benefits package is offered including generous holiday and product allowances.

Benefits

25 days holiday plus bank holidays

Generous personal footwear and clothing allowance

Family & friends discount

On-site gym

Quarterly fitness allowance

Qualifications

• 6+ years' experience across retail operations, supply chain, or merchandising roles.
• Proven track record in demand planning, purchasing, and fulfilment.
• Strong ERP experience - ideally with NetSuite or similar systems.

Responsibilities

• Lead and coordinate retail operational projects to support business growth.
• Oversee onboarding of new Authorized Dealers across Gym and Running categories.
• Optimise ordering processes for Authorized Dealers via Shopify.

Skills

Retail operations management

Supply chain optimization

Demand planning

Logistics management

ERP systems (NetSuite)

Excel proficiency

Organizational skills

Communication skills

Job description

About R.A.D®

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures.

As an underdog in a field dominated by giants, we focus on authentic, credible brand‑building that challenges the status quo—step by step crafting a legacy.

Tuned For The Future.

Role Overview

The Retail Project & Operations Manager will oversee Authorised Dealer operations, merchandising projects and supply chain processes to ensure seamless delivery of R.A.D® products to customers and retail partners, in close partnership with the existing Operations team.

This is a highly cross‑functional role that balances execution with hands‑on management across purchasing, fulfilment, logistics and retail partner operations. You will play a key role in optimising supply chain efficiency, driving retail growth, managing product flow and supporting apparel and footwear merchandising – embedding & optimising our operational processes to support business growth.

Key Responsibilities

Retail Operations & Project Management (80%)

• Lead and coordinate retail operational projects to support business growth, setting up retail operations for new markets for R.A.D and business expansion of the Authorised Dealer network.
• Oversee the onboarding of new Authorised Dealers across Gym and Running categories, including SKU setup and system integration.
• Ensure smooth delivery of Authorised Dealer orders in partnership with the Ops team for both new and repeat orders.
• Optimise ordering processes for Authorised Dealers, including the implementation of automated B2B systems via Shopify, in partnership with the eCommerce team.
• Manage daily purchasing and inventory processes for retail partners using the NetSuite ERP system alongside Operations and Finance, including forecasting, raising purchase orders, timely invoicing and expediting deliveries where required.
• Ensure inventory and stock levels are positioned in the correct warehouse locations to support Authorised Dealer forecasts and maintain R.A.D service levels.
• Develop and track operational KPIs for retail supply chain efficiency and dealer fulfilment performance.
• Coordinate fulfilment with Operations, 3PL partners and warehouse teams for B2B orders – optimising new inventory solutions for the commercial business to enable new markets.
• Partner with the Commercial Director to build and scale 3PL and logistics infrastructure to support entry into new regional markets.
• Collaborate across Commercial, Product, and Finance teams to streamline workflows, improve processes, and deliver operational efficiencies.

Apparel Merchandising & Buying (20%)

• Manage the apparel buying cycle from order placement through to on‑time delivery, including PO management, invoicing and sample tracking.
• Support demand planning and forecasting for apparel and R.A.D extra bits, feeding data into internal teams to align seasonal volumes & go live dates.
• Manage packaging, trims and greige fabric orders, ensuring accurate quantity management aligned to production schedules.
• Partner with vendors to uphold quality standards and ensure delivery to commercial targets and brand expectations.
• Maintain accurate and consistent product data across internal systems and tools.

Requirements

Skills & Experience

• 6+ years’ experience across retail operations, supply chain or merchandising roles.
• Proven track record in demand planning, purchasing and fulfilment.
• Experience managing 3PL, logistics, and retail network operations.
• Strong ERP experience - ideally NetSuite or similar systems.
• Intermediate to advanced Excel proficiency.
• Excellent organisational, time management and communication skills.
• Detail orientated, hands‑on & proactive approach. Comfortable working in a fast‑paced start‑up environment.
• Detail-oriented with a strong sense of ownership and accountability.
• Background in consumer‑facing or omnichannel retail environments.
• Eligible to work in the UK.

Benefits

• 25 days holiday plus bank holidays
• Generous personal footwear and clothing allowance
• Family & friends discount and early access to R.A.D® products
• On‑site gym
• Quarterly Power of Movement allowance towards fitness pursuits