Retail Operations Manager

R.A.D; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A performance footwear company is seeking a Retail Project & Operations Manager to oversee dealer operations and supply chain processes. This role involves managing projects, optimising supply chain efficiency, and coordinating cross-functional teams to ensure timely delivery of products. Candidates should have over 6 years in retail operations or merchandising, strong ERP experience, and excellent organisational skills. Benefits include 25 days holiday, a clothing allowance, and gym access.

Benefits

25 days holiday plus bank holidays

Generous personal footwear and clothing allowance

Family & friends discount

On-site gym

Quarterly fitness allowance

Qualifications

• 6+ years’ experience in retail operations, supply chain, or merchandising roles.
• Proven track record in demand planning and purchasing.
• Background in consumer-facing or omnichannel retail environments.

Responsibilities

• Lead retail operational projects for business growth.
• Manage daily purchasing and inventory processes.
• Oversee onboarding of new Authorised Dealers.

Skills

Retail operations experience

Supply chain management

Merchandising

ERP systems familiarity

Excel proficiency

Tools

NetSuite

Job description

About R.A.D®

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures.

As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy.

Tuned For The Future.

Role Overview

The Retail Project & Operations Manager will oversee Authorised Dealer operations, merchandising projects and supply chain processes to ensure seamless delivery of R.A.D® products to customers and retail partners, in close partnership with the existing Operations team.

This is a highly cross‑functional role that balances execution with hands‑on management across purchasing, fulfilment, logistics and retail partner operations. You will play a key role in optimising supply chain efficiency, driving retail growth, managing product flow and supporting apparel and footwear merchandising – embedding & optimising our operational processes to support business growth.

Key Responsibilities

Retail Operations & Project Management (80%)

• Lead and coordinate retail operational projects to support business growth, setting up retail operations for new markets for R.A.D and business expansion of the Authorised Dealer network.
• Oversee the onboarding of new Authorised Dealers across Gym and Running categories, including SKU setup and system integration.
• Ensure smooth delivery of Authorised Dealer orders in partnership with the Ops team for both new and repeat orders.
• Optimise ordering processes for Authorised Dealers, including the implementation of automated B2B systems via Shopify, in partnership with the eCommerce team.
• Manage daily purchasing and inventory processes for retail partners using the NetSuite ERP system alongside Operations and Finance, including forecasting, raising purchase orders, timely invoicing and expediting deliveries where required.
• Ensure inventory and stock levels are positioned in the correct warehouse locations to support Authorised Dealer forecasts and maintain R.A.D service levels.
• Develop and track operational KPIs for retail supply chain efficiency and dealer fulfilment performance.
• Coordinate fulfilment with Operations, 3PL partners and warehouse teams for B2B orders – optimising new inventory solutions for the commercial business to enable new markets.
• Partner with the Commercial Director to build and scale 3PL and logistics infrastructure to support entry into new regional markets.
• Collaborate across Commercial, Product, and Finance teams to streamline workflows, improve processes, and deliver operational efficiencies.

Apparel Merchandising & Buying (20%)

• Manage the apparel buying cycle from order placement through to on‑time delivery, including PO management, invoicing and sample tracking.
• Support demand planning and forecasting for apparel and R.A.D extra bits, feeding data into internal teams to align seasonal volumes & go live dates.
• Manage packaging, trims and greige fabric orders, ensuring accurate quantity management aligned to production schedules.
• Partner with vendors to uphold quality standards and ensure delivery to commercial targets and brand expectations.
• Maintain accurate and consistent product data across internal systems and tools.

Skills & Experience

• 6+ years’ experience across retail operations, supply chain or merchandising roles.
• Proven track record in demand planning, purchasing and fulfilment.
• Experience managing 3PL, logistics, and retail network operations.
• Strong ERP experience – ideally NetSuite or similar systems.
• Intermediate to advanced Excel proficiency.
• Excellent organisational, time management and communication skills.
• Detail orientated, hands‑on & proactive approach. Comfortable working in a fast‑paced start‑up environment.
• Detail‑oriented with a strong sense of ownership and accountability.
• Background in consumer‑facing or omnichannel retail environments.
• Eligible to work in the UK.

Benefits

• 25 days holiday plus bank holidays
• Generous personal footwear and clothing allowance
• Family & friends discount and early access to R.A.D® products
• On‑site gym
• Quarterly Power of Movement allowance towards fitness pursuits