Retail Operations Manager

Inspiring Search Careers; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable jewellery designer in the UK is seeking an experienced Operations Manager for a 1-year contract. The ideal candidate will oversee client services, manage a small team, and ensure exceptional customer experiences. Responsibilities include managing stock and enhancing service processes. This role is suited for someone with strong leadership skills and retail operations experience.

Qualifications

• Experience in retail operations management.
• Strong leadership and people management skills.
• Excellent communication abilities.

Responsibilities

• Oversee client services assistant and manage team.
• Ensure smooth client services processes and communication.
• Point of contact for Wholesale account queries.
• Enhance client services department with new suggestions.
• Oversee perpetual stock takes and resolve discrepancies.

Job description

Are you an experienced Retail Operations Manager?

Are you comfortable working in a small team where your personality and attitude are key?

Our client is one of Britain's best-known fine jewellery designers and is looking for an Operations Manager to join them for a 1-year contract.

About the role :

After-sales and Client Services :

• Oversea client services assistant for all aspects of role / people management.
• Ensuring client services processes are managed seamlessly and in a timely manner, clear communication with the retail team on all after-sales jobs to ensure an exceptional customer experience.
• Point of contact for Wholesale accounts with Repair queries or escalations.
• Looking at ways of enhancing our client services department suggesting new ways of working in line with our goals.

Stock :

• Overseeing perpetual stock takes and ensuring all stock is factored into the rolling stock takes.
• Responsible for resolving any queries or discrepancies that arise.
• Ensure Accessories are counted once a month & levels are accurate.

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