Retail Operations Coordinator

KukoonRugs.com VAT Reg No; Newry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading online rug retailer is seeking a detail-oriented individual for an Operations & Logistics position in Newry, Northern Ireland. The ideal candidate will have over a year of experience in logistics or order processing, great organizational skills, and a knack for problem-solving. Enjoy a four-day work week during the peak season and a vibrant workplace culture. Competitive perks include electric car charging and enhanced maternity pay.

Benefits

4 day working week

Electric Car onsite charging

Enhanced Maternity Pay

Generous staff discount

Great working culture

Qualifications

• 1+ year experience in logistics, order processing, or admin coordination, ideally in retail or FMCG.
• Top-notch organization and time management skills.
• Clear and confident communication, adept at problem-solving.
• Solid tech skills with a focus on Microsoft Excel.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Plan weekly call cycles for visual merchandisers and coordinate deliveries.
• Serve as the go-to person for retail partners to solve queries.
• Process wholesale and VM stock orders and maintain accurate data.

Skills

Logistics experience

Order processing

Admin coordination

Organizational skills

Microsoft Excel

Problem-solving

Communication skills

Tools

ERP tools like Unleashed or Cin7

Job description

What you’ll actually be doing:

Operations & Logistics

You’ll plan weekly call cycles for our Visual Merchandisers, make sure they’re prepped with stock and POS, and coordinate with the warehouse to get deliveries out on time. You’ll track performance, follow up on checklists, and keep an eye on mileage and fuel usage.

Retail Partner Support

You’ll be the go-to person for our retail partners - solving problems, answering product queries, and making sure display stock and POS are always up to date. You’ll liaise daily with the dispatch team to make sure orders are shipped on time and our partners stay happy.

Order & Admin Management

You’ll keep the numbers neat and the records tidy, processing wholesale and VM stock orders, maintaining accurate system data, and helping out with invoicing and delivery reconciliations.

What you’ll bring to the table

We want someone who pushes us forward, not someone who just “fits the mould.”

• 1+ year experience in logistics, order processing, or admin coordination - ideally within a retail, wholesale, or FMCG (fast-moving customer goods).
• Top-notch organisation and time management skills - you love a good system and keep on top of the details.
• Clear, confident communication and a knack for solving problems before they become issues.
• Solid tech skills, especially Microsoft Excel and general office systems; experience with ERP or inventory tools (like Unleashed or Cin7) is a big plus.
• The ability to plan ahead, juggle priorities, and keep your cool when things get busy.

Why join Kukoon?

• 4 day working week, 6 months per year! Have every Friday off between April and October without using any Annual Leave!
• A fast-paced digital-first company that thrives on continually improving
• Electric Car onsite charging
• Enhanced Maternity Pay
• Generous staff discount - and we mean HUGE!
• Great working culture that values people who work hard, achieve results and like to have a bit of craic doing it

We are Kukooners

At Kukoon, we’re all about creating a workplace where everyone feels welcome and valued. We know that diverse teams bring fresh ideas, different perspectives, and better results. No matter your background or story, we’d love to hear from you. If there’s anything you need during the application process, just let us know.