Retail Operations and Events Manager - Sporting Events

Fella and Jones; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion brand in London is seeking a dynamic Retail Operations and Events Manager to oversee international retail activations. You will manage comprehensive event planning, lead teams, and ensure high-quality installations at global events. The ideal candidate has over 5 years of experience in retail operations, excels in high-pressure environments, and is passionate about sport and fashion. Competitive salary with international travel is offered.

Qualifications

• 5+ years’ experience in retail operations, preferably within international sports or events.
• Ability to commit approximately 3 months per year on-site at international events.
• Confident leader thriving in high-pressure environments.

Responsibilities

• Take full ownership of end-to-end retail event planning.
• Lead each activation as the central point of contact.
• Build relationships with suppliers and vendors worldwide.

Skills

Retail operations experience

Supplier management skills

Leadership

Problem-solving

Job description

Job Description

Retail Operations and Events Manager- High Profile - Sporting Events

Up to £80,000 plus package

London with international travel

Fella & Jones are proud to be partnering with a high-profile sports personality who is rapidly growing their fashion brand on a global stage.

We’re seeking a dynamic and detail-oriented Retail & Events Manager to oversee international retail activations for a leading sports fashion label. You’ll be at the heart of delivering world-class pop-up experiences at global events, combining operational precision with creative flair. From strategic planning and logistics through to seamless on-site execution, you’ll ensure every project runs smoothly and leaves a lasting impact.

The Role

• Take full ownership of end-to-end retail event planning, including location sourcing, site visits, scheduling, staffing, and infrastructure.
• Lead each activation as the central point of contact, collaborating closely with internal teams across marketing, design, and merchandising
• Build strong relationships with suppliers and vendors worldwide to deliver high-quality, bespoke retail spaces
• Create tailored store layouts for each event, sourcing fixtures and fittings as required
• Work closely with supply chain teams to ensure accurate and timely delivery of stock and equipment
• Manage permits, compliance, and health & safety requirements
• Deliver projects on time, within budget, and in line with commercial targets
• Oversee on-site operations from build and installation through to breakdown
• Motivate and manage event staff to deliver exceptional customer service
• Troubleshoot and resolve operational challenges quickly and effectively
• Analyse performance post-event, reporting on results and identifying opportunities for improvement

About You

5+ years’ experience in retail operations (experience within international sports or events is highly advantageous)

Able to commit to approximately 3 months per year on-site at international events, including weekends

A confident and inspiring leader who thrives in high-pressure, fast-paced environments

Exceptionally organised, proactive, and solutions-focused

Strong commercial acumen with excellent negotiation and supplier management skills

Passionate about sport and fashion, with a clear understanding of what drives outstanding customer experiences