Retail Operations Administrator

Entertainer; Amersham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible access to pay (MyView PayNow)

Retail Trust benefits including a Virt

Birthday Leave plus 33 days holiday

Pension salary sacrifice

Life Cover

Generous toy discount

Enhanced maternity & paternity pay

High Street & leisure discounts

Cycle to Work Scheme

Annual Bonus Scheme

Job summary

The Entertainer Head Office in Amersham is seeking a proactive Administrative and Operational Support to join the Retail Operations team. You will provide central admin support to stores, field teams and partners, helping day-to-day activities run smoothly.

Ideal candidates bring 1–2 years in an admin or operational role, solid MS Office skills, and strong organisation. You will help prepare reports, manage communications, and contribute to retail communications across locations.

Qualifications

• A minimum of 1–2 years’ experience in an administrative or operational support role, ideally within a retail or customer-focused environment.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
• Experience of working in a fast-paced environment with the ability to manage multiple priorities.
• Strong organisational skills with the ability to plan, prioritise and manage workload effectively.
• Excellent written and verbal communication skills to engage with stakeholders across different functions.

Responsibilities

• Provide central operational and administrative support to the Retail Operations team.
• Support head office functions, stores, field teams, and external partners.
• Contribute to the effective use of the Action Desk platform for managing queries and requests.
• Prepare and distribute regular sales, operational, and performance updates.
• Produce scheduled and ad hoc reports to support business decision making.
• Create and maintain clear and consistent retail communication documentation.
• Support the delivery of retail communications to ensure alignment across all locations.
• Attend meetings, capture minutes, and track actions to completion.
• Assist in coordinating operational activities across partnership and store channels.

Job description

Do you have a passion for toys and making a difference in a business that is going places?

Ever wanted to have a secret meeting in the Batcave or immerse yourself in Jurassic World? Join us at The Entertainer Head Office and you can do exactly that in our bright character-based meeting rooms!

This position is based at our Head Office in Amersham. You must live within a reasonable distance to the office or be willing to relocate by the role commencement date.

Job Purpose

Working within the Retail Operations team, this role supports the delivery of effective and consistent operations across partnership and The Entertainer trading channels. The role is responsible for providing central administrative and operational support to store teams, field teams and key stakeholders, ensuring that day-to-day business activities run smoothly.

You are responsible for supporting the Retail Operations Coordinator by delivering accurate administration, maintaining clear communication, and assisting with operational processes. You work collaboratively across functions to ensure consistent standards, timely communication, and effective support for stores and partners.

Skills & Experience

1. A minimum of 1–2 years’ experience in an administrative or operational support role, ideally within a retail or customer-focused environment.
2. Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
3. Experience of working in a fast-paced environment with the ability to manage multiple priorities.
4. Strong organisational skills with the ability to plan, prioritise and manage workload effectively.
5. Excellent written and verbal communication skills to engage with stakeholders across different functions.

Responsibilities

• Provide central operational and administrative support to the Retail Operations team.
• Support head office functions, stores, field teams, and external partners.
• Contribute to the effective use of the Action Desk platform for managing queries and requests.
• Prepare and distribute regular sales, operational, and performance updates.
• Produce scheduled and ad hoc reports to support business decision making.
• Create and maintain clear and consistent retail communication documentation.
• Support the delivery of retail communications to ensure alignment across all locations.
• Attend meetings, capture minutes, and track actions to completion.
• Assist in coordinating operational activities across partnership and store channels.

For further details about the role, please consult the Job Profile.

As an employee at The Entertainer, your amazing benefits will include:

• Flexible access to your pay via MyView PayNow
• Retail Trust benefits, including a Virtual GP.
• Birthday Leave plus 33 days holiday.
• Buy up to 5 extra holiday days a year,ideal for more rest, adventures, or time for you.
• Pension salary sacrifice to help you plan for the future.
• Life Cover for added peace of mind.
• Generous toy discount.
• Enhanced maternity & paternity pay.
• High Street & leisure discounts
• Cycle to Work Scheme for a healthier commute.
• Annual Bonus Scheme to reward your success.