Retail Media Account Manager

Publicis Groupe UK; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global communications agency in London is seeking a Retail Media Manager to lead eCommerce campaigns across platforms like Amazon Advertising. The role involves managing client relationships and optimizing campaign performance. Candidates should have hands-on experience with Amazon DSP and a strong understanding of digital marketing. This position offers a hybrid working model with appealing benefits including reflection days and flexible working options.

Benefits

Work your world opportunity

Reflection days

24/7 helpline support

Family friendly policies

Flexible working options

Great local discounts

Qualifications

• Hands-on experience managing large-scale campaigns on Amazon Advertising.
• Strong strategic understanding of Amazon Advertising and performance analysis.
• Proven ability to maintain strong client relationships.

Responsibilities

• Lead impactful eCommerce campaigns driving measurable results.
• Build strong client relationships and deliver exceptional service.
• Oversee financial operations ensuring accuracy and transparency.

Skills

Experience with Amazon Advertising

Strategic understanding of digital marketing

Client relationship management

Exceptional communication skills

Tools

Amazon DSP

Criteo

Epsilon Retail Media

Job description

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

With a history that dates back over 80 years,Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week's Agency of the Year 2023!

Overview

Reporting directly to the Account Director, the Retail Media Manager will play a key role in activating and optimising campaigns across leading retail platforms - supporting one of our major new client wins .

We're looking for an experienced retail media professional with hands‑on experience across Amazon DSP, Amazon Ads, or Search, strong performance and optimisation skills, and the confidence to help shape and lead Retail Media strategies. You'll work closely with clients and internal teams as part of the brilliant, fast‑growing team at Publicis Commerce.

If you're passionate about retail media, excited by new client launches, and want to work with some of the best in the business, this role is for you.

*ALL APPLICATIONS WILL BE REVIEWED IN THE NEW YEAR *

Responsibilities

• Lead impactful eCommerce campaigns across platforms like Amazon Advertising, Epsilon Retail Media, and Criteo‑ driving measurable results while adhering to agency best practices.
• Build strong client relationships by streamlining communication, leading local calls, and delivering exceptional day‑to‑day service.
• Unlock client growth opportunities through data‑driven insights, trend analysis, and strategic recommendations that elevate account performance.
• Collaborate across digital channels to develop integrated, full‑funnel marketing strategies that deliver unified brand impact.
• Oversee financial operations‑from reconciliations to billing‑to ensure accuracy, transparency, and smooth client account management.
• Stay ahead of the industry curve by engaging with key retail and tech partners (Amazon, Criteo, Tesco, etc.) and participating in ongoing training to expand expertise in retail media and digital advertising.

Qualifications

What are we looking for?

• Hands‑on experience managing large‑scale campaigns on Amazon Advertising (DSP or Search).
• Strong strategic understanding of Amazon Advertising, Citrus, and Criteo, including campaign setup, optimisation, and performance analysis.
• Solid grasp of digital marketing fundamentals, including search strategy, attribution models, conversion rate optimisation, retail readiness, and consumer behaviour.
• Proven ability to manage and grow key client accounts, delivering data‑driven recommendations and maintaining strong client relationships.
• Exceptional communication and presentation skills, with confidence managing both internal teams and senior‑level client stakeholders.
• Preferred certifications or advanced experience in Amazon Advertising (Foundations, Sponsored Ads, DSP), Amazon Vendor Central, Amazon Brand Analytics, Epsilon Retail Media, Criteo, or other retailer‑specific ad platforms.

Additional information

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day‑to‑day work and create time to focus on your well‑being and self‑care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office‑based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).