Retail Manager - Volkswagen

Johnsons Cars Ltd; Stourbridge; On-site; GBP 27,000 - 53,000; Full time

Job summary

A leading automotive dealership is seeking a Retail Manager / Business Manager for their Volkswagen site in Stourbridge. The successful candidate will be responsible for ensuring compliance with regulations, providing customer-focused service, and tracking financial performance. Ideal candidates will have automotive sector experience, excellent negotiation skills, and a valid UK driving licence. The role offers a basic salary of £27,500 with potential earnings of £52,500.

Benefits

31 days paid annual leave

Birthday leave

Company pension scheme

Staff discounts

Access to benefits platform

On-demand dental services

Optional health-cash plans

Qualifications

• Experience as a Business, Finance, or Retail Manager within the automotive sector.
• Strong ability to work under pressure and manage conflicting demands.
• Excellent relationship-building and negotiation skills.

Responsibilities

• Ensure compliance with all financial and insurance product regulations during sales negotiations.
• Track and analyse finance and insurance performance against budget.
• Support management in planning and forecasting dealership strategies.

Skills

Negotiation skills

Relationship building

Customer service

Pressure management

Communication skills

Job description

Retail Manager / Business Manager – Volkswagen – Stourbridge

Joining Johnsons Cars, one of the UK’s leading independent dealership networks, you will drive success across 53 award‑winning sites. We represent 15 global marques and are committed to creating exceptional customer experiences.

Salary & Incentives

Basic salary: £27,500
On‑target earnings (OTE): £52,500

Benefits

• 31 days paid annual leave (increases to 33 days with longer service)
• Birthday leave – an extra paid day off on your birthday
• Company pension scheme
• Staff discounts across our 17 brands for sales, servicing, parts and labour
• Access to a benefits platform for fitness, gadgets, travel, and more
• On‑demand dental services
• Optional health‑cash plans and other flexible perks

Role & Responsibilities

• Ensure compliance with all financial and insurance product regulations during sales negotiations.
• Establish rapport quickly, providing fair and customer‑centric service.
• Identify customer needs and recommend appropriate insurance products.
• Track and analyse finance and insurance performance against budget, addressing shortfalls.
• Support management in planning, forecasting, and refining dealership strategies.
• Co‑achieve team objectives through coaching and development.
• Provide regular performance feedback to the General Manager.

Ideal Candidate

• Experience as a Business, Finance, or Retail Manager within the automotive sector.
• Strong ability to work under pressure and manage conflicting demands.
• Excellent relationship‑building, customer‑facing, and negotiation skills.
• Honesty, respect, and a high sense of integrity.
• Excellent communication and interpersonal skills; self‑motivated.
• Valid UK driving licence.

Company Overview

With 58 sites nationwide, Johnsons Cars represents 17 renowned brands. We value professionalism, integrity, and continuous growth, offering a supportive environment for career advancement.