Retail Manager - Alderley Edge

Marie Curie; Alderley Edge; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading end-of-life charity is seeking a Retail Manager for their Alderley Edge store. The successful candidate will lead operations, enhance customer experiences, and manage a dedicated team. Ideal applicants should have solid retail experience, preferably in fashion, with a passion for customer service and team management. The role offers a salary of £22,623 per annum and various benefits including annual leave and pension contributions.

Benefits

25 days annual leave

Group Personal Pension Scheme

Loan schemes for bikes and computers

Continuous professional development

Industry-leading training programmes

Wellbeing and Employee Assistance Programmes

Enhanced bereavement and sickness benefits

Qualifications

• Solid retail experience, preferably in fashion/clothing.
• Experience in managing a team. Managing volunteers would be an advantage.
• Comprehensive understanding of retailing and merchandising display.
• Strong interpersonal and communication skills, with a customer-first attitude.

Responsibilities

• Lead store operations to create a memorable shopping experience.
• Curate donated products through visual merchandising to drive sales.
• Manage and train staff and volunteers for effective operation.
• Ensure sales targets are met and direct costs are maintained.

Skills

Retail experience

Team management

Customer service

Cash handling

Interpersonal communication

Organizational skills

Job description

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Company Description

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.

Job Description

You will be responsible for:

• Lead store operations bringing energy and vision to create a memorable shopping experience.

• Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.

• Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.

• Managing staff and volunteers where you'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Ensuring sales targets are met and direct costs are kept within managed budgets.

• Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed.

• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.

Key Criteria:

• Solid retail experience, preferably in fashion/clothing.
• Experience in managing a team. Managing volunteers would be an advantage.
• Comprehensive understanding of retailing and merchandising display.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
• Good organisational skills and the ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.

Qualifications

Additional Information

Vacancy type: Permanent, full time

Location: Alderley Edge

Salary: £22,623, per annum + benefits

Hours per week: 35h

Closing date: 5th September. We are reviewing applications as they come in so early applications are encouraged.

Please see the full job description here and our candidate pack here

For more information or an informal chat please contact [e-mail]

Application Process

• To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

• In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you'll love:

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [e-mail]