Retail Manager

EE; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Tees Valley is seeking a passionate Retail Store Manager to drive team success and enhance customer experiences. The ideal candidate will have a proven management history, an ability to inspire others, and a commitment to delivering outstanding commercial results. This role offers plenty of career development opportunities and significant earning potential through commissions and rewards.

Benefits

Significant earning potential through commission

24/7 access to online GP

Market-leading paid carer’s leave

Equalised family leave

Huge discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• Proven experience in a management role, ideally in retail.
• Ability to inspire and lead a large team.
• Track record of achieving commercial results.

Responsibilities

• Lead a team to meet individual and team objectives.
• Drive revenue while ensuring a great customer experience.
• Communicate with stakeholders to support store strategy.

Skills

Leadership

Team management

Coaching

Customer service

Communication

Job description

Join Our Team as a Retail Store Manager!

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

What’s In It for You?

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market‑leading paid carer’s leave.
• Equalised family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

About EE:

At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we’ve created an energising culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.

We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we’re here to accommodate your needs. We are committed to doing everything we can to support you.

Join us and be part of a team where you can truly make a difference!