Retail Manager

Warren James Jewellers; Staines-upon-Thames; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading jewellery retailer in Staines-upon-Thames is looking for a Retail Manager to oversee shop operations, drive sales, and enhance customer engagement. The ideal candidate will have retail management experience and a passion for jewellery. Duties include developing a small sales team and creating a welcoming shopping environment. The role offers a full-time contract and various benefits including holidays and staff discounts.

Benefits

28 days holiday (increases after 5 years)

Staff discount on purchases

Monthly pay

Qualifications

• Experience in retail management or hospitality.
• Genuine passion for jewellery and customer service.
• Promote a smart and well-groomed appearance reflecting the company’s public image.

Responsibilities

• Manage day-to-day operations of the shop.
• Develop and lead the sales team.
• Create a welcoming environment for customers.

Skills

Retail management experience

Passion for jewellery

Customer service

Leadership skills

Organisational skills

Job description

Retail Manager - Staines

Warren James is on the lookout for a Shop Manager - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.

About Us

At Warren James we are a company made up of real people who care about what we do and know how to do a great job. Our strong family values and amazing value offer have been the cornerstone of our business structure since our incorporation in 1979 and we care about our customers and staff alike – you are known by name, not a number. From the ground up starting with one single shop, but with a great belief and dedication from our people, Warren James has grown into the UK’s largest independently owned and trusted retail jeweller. Operating from over 200 shops nationwide and online shopping through our website both online and in‑store we are committed to looking after our ever‑growing customer community.

This is a great opportunity to manage one of our shops and join one of the UK’s best loved jewellery brands. Help us spread our passion and enthusiasm for customers and our jewellery.

The Retail Manager Role

Operating within Warren James policies, procedures and processes, manage and take responsibility for the day‑to‑day operations of a designated shop and small team to maximise sales, customer numbers and team potential.

• Create a welcoming environment & great one‑to‑one customer experiences
• Motive and develop a small sales team to reach their full potential
• Set a good example in everything you do
• Develop and maintain an excellent knowledge of our jewellery

The Retail Manager Essentials

• Experience in retail management or hospitality
• An ability to display a genuine passion for jewellery and customer service
• Promote a smart and well‑groomed appearance essential in reflecting our company’s public image
• A necessity to love wearing Warren James jewellery
• Self‑motivated with good leadership and people skills
• Confident communicator with good organisational skills
• Attention to detail in everything you do
• Jewellery knowledge isn’t required as training is provided

The Benefits

• Full time contract
• 28 days holiday a year and after 5 years you’ll receive 33 days a year (including 8 Bank Holidays)
• Monthly pay straight into your bank account at the end of every month
• Staff discount on your WJ jewellery purchases
• Incentives and treats throughout the year

If you’ve got what it takes and are passionate and enthusiastic about customers and sales, we would love to hear from you – Click below to apply.