Retail Manager

TUI Group; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading holiday company in Guildford is looking for a Store Manager to lead the retail team. You will drive sales, enhance customer satisfaction, and develop your team to achieve business goals. Ideal candidates will have proven leadership skills and a strong background in customer service. Competitive benefits include bonuses, discounts, and opportunities for career advancement.

Benefits

Commission and bonus schemes

Holiday benefits and discounts

Health and Wellbeing support

Career development investment

Pension scheme and life assurance

Qualifications

• Proven experience in customer service roles.
• Ability to inspire and develop a team.
• Strong problem-solving skills and adaptability.

Responsibilities

• Lead and coach the retail team to achieve sales targets.
• Resolve customer complaints and enhance satisfaction.
• Use technology to improve customer journey.

Skills

Leadership

Customer service

Team management

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Guildford Inside Next store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• Be rewarded for exceeding your targets with commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition